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Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale. The Senior Integrations Architect is responsible for ensuring Radancy’s integrations are delivered, scaled, and supported in a way that is reliable, repeatable, and aligned to customer needs. This individual will be a customer facing technical leader, supporting integration intake, guiding solution design decisions, and helping teams resolve complex or high risk integration scenarios. This role sits within the Global Customer Support organization and partners closely with Product, Engineering, Customer Success, and Implementation teams.
Job Responsibility
Serve as a senior, customer-facing resource for integration intake discussions, technical discovery, and solution alignment
Support Customer Success and Implementation teams in evaluating integration feasibility, approach, and risk
Partner with teams to set clear expectations with customers around scope, timelines, and integration approach
Act as an escalation point for complex or high-impact integration challenges
Define and maintain clear integration patterns, standards, and architectural guidance
Promote consistent approaches across APIs, middleware, file-based integrations, and data exchanges
Support teams in making informed build, partner, or platform decisions
Reduce dependency on bespoke solutions by encouraging reuse and consistency
Collaborate with Product and Engineering to surface integration trends, issues, and improvement opportunities
Translate real-world customer integration needs into actionable input for roadmap and prioritization discussions
Create lightweight documentation, playbooks, and reference materials to support frontline teams
Partner with leadership to reduce recurring issues and improve implementation and post launch stability
Provide direct support on high-priority integrations, particularly during early stages of the role
Assist with stabilizing integrations that present heightened risk to customer experience
Help teams resolve issues that require architectural or cross-system insight
Requirements
6+ years of experience in integrations, technical architecture, or platform delivery roles
Hands-on experience with APIs, middleware, and data integration patterns
Experience working in customer-facing technical roles
Ability to communicate complex technical concepts clearly
Proven ability to influence and align cross-functional teams without direct authority
Nice to have
Experience with HR technology or enterprise systems
Familiarity with third-party integration platforms or connector ecosystems
Background in SaaS or multi-tenant platform environments
Experience supporting global teams or multi-region delivery models
What we offer
Comprehensive medical coverage, with dental, vision and life insurance