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Apex Systems Logo Apex Systems · IT - Administration

Senior Instructional Designer

United States, Charlotte · Job Posted January 29, 2026
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Job Description

We’re seeking a dynamic Learning Experience Designer to transform our new hire training programs for sales and retention call centers. You’ll take our existing content—eLearnings, videos, agendas, and simulations—and reimagine it into immersive, hands-on experiences that resonate with modern learners. Additionally, Xyleme is utilized for participant guides and facilitator guides as the new hire training program is a week long and includes both elearnings and live workshops. This role blends instructional design, behavioral insight, and a deep appreciation for the art of sales communication. The team is seeking someone with advanced Storyline experience to increase engagement. Main responsibilities will be actual development of the interactive e-learnings and less idea generation. The team has deadlines to hit, so this role will be fast paced and results-oriented.

Job Responsibility

  • Audit and enhance existing training materials to increase interactivity and learner engagement
  • Design quick, realistic simulations that reflect the nuances of customer conversations in sales and retention environments
  • Collaborate with SMEs to craft conversation flows that mirror real-world scenarios and customer dynamics
  • Infuse technology into learning experiences—think gamification, branching scenarios, and adaptive learning tools
  • Shift our training approach from lecture-heavy to experiential, learner-driven formats
  • Ensure content reflects the emotional intelligence and conversational finesse required in sales
  • Continuously evaluate learner feedback and performance data to iterate and improve training assets

Requirements

  • 3-5 years
  • Articulate 360 (Storyline > Rise)
  • Adobe Creative Cloud
  • AI experience
  • To help brainstorm learning outlines, image generation, audio generation
  • Embracing the technology

Nice to have

  • Xyleme
  • Rapid Video Generation (Veyond, Paltunes)

What we offer

  • medical
  • dental
  • vision
  • life
  • disability
  • other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • corporate discount savings program
  • other discounts
  • on-demand training program
  • access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
  • certification discounts and other perks to associations that include CompTIA and IIBA
  • dedicated customer service team
  • certified Career Coach
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