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We’re seeking a dynamic Learning Experience Designer to transform our new hire training programs for sales and retention call centers. You’ll take our existing content—eLearnings, videos, agendas, and simulations—and reimagine it into immersive, hands-on experiences that resonate with modern learners. Additionally, Xyleme is utilized for participant guides and facilitator guides as the new hire training program is a week long and includes both elearnings and live workshops. This role blends instructional design, behavioral insight, and a deep appreciation for the art of sales communication. The team is seeking someone with advanced Storyline experience to increase engagement. Main responsibilities will be actual development of the interactive e-learnings and less idea generation. The team has deadlines to hit, so this role will be fast paced and results-oriented.
Job Responsibility:
Audit and enhance existing training materials to increase interactivity and learner engagement
Design quick, realistic simulations that reflect the nuances of customer conversations in sales and retention environments
Collaborate with SMEs to craft conversation flows that mirror real-world scenarios and customer dynamics
Infuse technology into learning experiences—think gamification, branching scenarios, and adaptive learning tools
Shift our training approach from lecture-heavy to experiential, learner-driven formats
Ensure content reflects the emotional intelligence and conversational finesse required in sales
Continuously evaluate learner feedback and performance data to iterate and improve training assets
Requirements:
3-5 years
Articulate 360 (Storyline > Rise)
Adobe Creative Cloud
AI experience
To help brainstorm learning outlines, image generation, audio generation
Embracing the technology
Nice to have:
Xyleme
Rapid Video Generation (Veyond, Paltunes)
What we offer:
medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
corporate discount savings program
other discounts
on-demand training program
access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
certification discounts and other perks to associations that include CompTIA and IIBA