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Senior Insights Director

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DISQO

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Location:
United States , New York, NY ▼

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Category:
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Contract Type:
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Salary:

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Job Description:

The Senior Insights Director is a key leadership role that requires a blend of strategic thinking, team mentorship, cross-functional collaboration, and customer-centric focus. This position goes beyond managing projects—it’s about shaping the future of the team, contributing to the company’s broader strategy, and driving meaningful value to customers.

Job Responsibility:

  • Proactively mentor and develop team members by sharing knowledge, collaborating on projects, and elevating the overall skill set of the team
  • Inspire and support team members, contributing to an environment where everyone can thrive and excel
  • Actively participate in onboarding, training, and development initiatives to foster growth within the team
  • Develop a deep understanding of customer goals and challenges to deliver tailored, strategic insights that foster long-term partnerships
  • Maintain regular check-ins with key clients and stakeholders to align on objectives, address issues, and uncover new opportunities for value
  • Leverage data-driven insights to monitor client health, ensuring proactive strategies that enhance engagement and retention
  • Collaborate on long-term strategic planning to improve overall customer experience, and clearly articulate the value of insights in supporting business goals
  • Establish feedback loops to continuously refine and enhance the impact of future projects
  • Lead and take ownership of key strategic initiatives, working across departments to ensure successful execution and measurable impact
  • Actively identify new opportunities to optimize processes and improve the way we engage with both internal stakeholders and clients
  • Cultivate relationships with senior executives and key decision-makers on the client side, positioning yourself as a strategic partner in achieving their business objectives
  • Develop thought leadership content and present at industry events or customer forums, the DISQO blog, showcasing your expertise and elevating the company's brand within the market
  • Design and implement tailored engagement plans for top-tier clients, ensuring that strategic conversations address their unique business challenges and opportunities for growth
  • Build strong relationships with internal stakeholders such as sales, customer success, marketing, and product teams to align efforts and drive the business forward
  • Work cross-functionally to better understand the organization’s needs and contribute to broader strategic initiatives that impact multiple areas of the business

Requirements:

  • Proven leadership experience, with a track record of mentoring and developing high-performing teams
  • Strong ability to build cross-functional relationships and drive strategic collaboration across departments
  • Experience working closely with customer success teams and an understanding of how to improve client health through strategic insights
  • A self-starter mentality with a demonstrated ability to lead complex initiatives independently and take full ownership of projects

Nice to have:

  • Excellent communication and presentation skills, with the ability to inspire teams and engage clients at a strategic level
  • Strong analytical skills with a data-driven approach to problem-solving
  • Ability to prioritize and manage multiple projects while maintaining focus on delivering impactful results
What we offer:
  • 100% covered Medical/Dental/Vision for employee, competitive dependent coverage
  • Stock options
  • 401K
  • Generous PTO policy
  • Team offsites, social events & happy hours
  • Life Insurance
  • Health FSA
  • Commuter FSA (for hybrid employees)
  • Catered lunch and fully stocked kitchen
  • Paid Maternity/Paternity leave
  • Disability Insurance
  • Travel Assistance Program
  • 24/7 Counseling Services offered to Employees

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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