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The Senior Insights Director is a key leadership role that requires a blend of strategic thinking, team mentorship, cross-functional collaboration, and customer-centric focus. This position goes beyond managing projects—it’s about shaping the future of the team, contributing to the company’s broader strategy, and driving meaningful value to customers.
Job Responsibility:
Proactively mentor and develop team members by sharing knowledge, collaborating on projects, and elevating the overall skill set of the team
Inspire and support team members, contributing to an environment where everyone can thrive and excel
Actively participate in onboarding, training, and development initiatives to foster growth within the team
Develop a deep understanding of customer goals and challenges to deliver tailored, strategic insights that foster long-term partnerships
Maintain regular check-ins with key clients and stakeholders to align on objectives, address issues, and uncover new opportunities for value
Leverage data-driven insights to monitor client health, ensuring proactive strategies that enhance engagement and retention
Collaborate on long-term strategic planning to improve overall customer experience, and clearly articulate the value of insights in supporting business goals
Establish feedback loops to continuously refine and enhance the impact of future projects
Lead and take ownership of key strategic initiatives, working across departments to ensure successful execution and measurable impact
Actively identify new opportunities to optimize processes and improve the way we engage with both internal stakeholders and clients
Cultivate relationships with senior executives and key decision-makers on the client side, positioning yourself as a strategic partner in achieving their business objectives
Develop thought leadership content and present at industry events or customer forums, the DISQO blog, showcasing your expertise and elevating the company's brand within the market
Design and implement tailored engagement plans for top-tier clients, ensuring that strategic conversations address their unique business challenges and opportunities for growth
Build strong relationships with internal stakeholders such as sales, customer success, marketing, and product teams to align efforts and drive the business forward
Work cross-functionally to better understand the organization’s needs and contribute to broader strategic initiatives that impact multiple areas of the business
Requirements:
Proven leadership experience, with a track record of mentoring and developing high-performing teams
Strong ability to build cross-functional relationships and drive strategic collaboration across departments
Experience working closely with customer success teams and an understanding of how to improve client health through strategic insights
A self-starter mentality with a demonstrated ability to lead complex initiatives independently and take full ownership of projects
Nice to have:
Excellent communication and presentation skills, with the ability to inspire teams and engage clients at a strategic level
Strong analytical skills with a data-driven approach to problem-solving
Ability to prioritize and manage multiple projects while maintaining focus on delivering impactful results
What we offer:
100% covered Medical/Dental/Vision for employee, competitive dependent coverage