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Matalan Logo Matalan · -

Senior Insight Executive

United Kingdom, Knowsley, Liverpool · Job Posted December 26, 2025
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Job Description

In line with Matalan’s ambition to be the No.1 choice for our customers, we’re on the lookout for a Senior Insight Executive to help drive a truly customer-focused culture — using data, research, and insight to shape how we think, act, and make decisions. This is a hands-on, analytical, and creative role for someone who loves getting into the detail of data, spotting trends, and turning numbers into meaningful stories that influence real business change. You’ll work closely with Insight Managers and senior leaders across the business, analysing a wide range of data sources — from Kantar and YouGov to Medallia and Mintel — and bringing customer and market insight to life in clear, engaging ways.

Job Responsibility

  • Delivering insightful analysis to deepen our understanding of Matalan’s customers and the retail market
  • Creating compelling reports, dashboards, and visual stories that help leaders make data-driven decisions
  • Working with data from a variety of sources (e.g. Worldpanel, Medallia, YouGov BrandIndex, Mintel, GlobalData)
  • Supporting and leading customer research projects — from survey design and scripting through to analysis and presentation
  • Developing your qualitative research skills, including recruitment, moderation, and insight visualisation
  • Managing incoming insight requests and keeping stakeholders informed and aligned
  • Continuously building your analytical and storytelling skills to land the “so what” and influence business strategy

Requirements

  • 2–3 years’ experience in an Insight role
  • Experience analysing and synthesising large data sets (e.g. Kantar Worldpanel, YouGov BrandIndex, Medallia CX)
  • Strong Excel and PowerPoint skills (advanced Excel preferred)
  • Experience using DisplayR or Q Market Research for data processing and analysis
  • A confident communication style and ability to present insights clearly to all levels
  • A genuine passion for retail, customers, and continuous learning

What we offer

  • 20% staff discount, which increases with length of service
  • Thrive Recognition Scheme
  • Wellbeing support provided by the Retail Trust
  • Life Assurance
  • Retail Rewards platform offering discounts for other retailers
  • Pension Scheme
  • Access to a wide range of career development
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