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In line with Matalan’s ambition to be the No.1 choice for our customers, we’re on the lookout for a Senior Insight Executive to help drive a truly customer-focused culture — using data, research, and insight to shape how we think, act, and make decisions. This is a hands-on, analytical, and creative role for someone who loves getting into the detail of data, spotting trends, and turning numbers into meaningful stories that influence real business change. You’ll work closely with Insight Managers and senior leaders across the business, analysing a wide range of data sources — from Kantar and YouGov to Medallia and Mintel — and bringing customer and market insight to life in clear, engaging ways.
Job Responsibility:
Delivering insightful analysis to deepen our understanding of Matalan’s customers and the retail market
Creating compelling reports, dashboards, and visual stories that help leaders make data-driven decisions
Working with data from a variety of sources (e.g. Worldpanel, Medallia, YouGov BrandIndex, Mintel, GlobalData)
Supporting and leading customer research projects — from survey design and scripting through to analysis and presentation
Developing your qualitative research skills, including recruitment, moderation, and insight visualisation
Managing incoming insight requests and keeping stakeholders informed and aligned
Continuously building your analytical and storytelling skills to land the “so what” and influence business strategy
Requirements:
2–3 years’ experience in an Insight role
Experience analysing and synthesising large data sets (e.g. Kantar Worldpanel, YouGov BrandIndex, Medallia CX)
Strong Excel and PowerPoint skills (advanced Excel preferred)
Experience using DisplayR or Q Market Research for data processing and analysis
A confident communication style and ability to present insights clearly to all levels
A genuine passion for retail, customers, and continuous learning
What we offer:
20% staff discount, which increases with length of service
Thrive Recognition Scheme
Wellbeing support provided by the Retail Trust
Life Assurance
Retail Rewards platform offering discounts for other retailers
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