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As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Insight Analyst. You'll be part of the Operations Delivery Intelligence (ODI) directorate, delivering complex, actionable insight that improves business performance. This team plays a vital role in helping decision-makers access the right information at the right time, enabling better decisions through high-quality analytics, insight and data visualisation.
Job Responsibility:
Improve decision-makers' access to information by automating relevant metrics and creating intuitive data visualisations
Structure complex, ill-defined business problems and shape analysis to deliver insight that improves performance
Scope and document business needs and frame insight solutions aligned to business goals
Own the design, lifecycle and adoption of insight products for a business area
Lead interpretation and narrative framing of complex analytical outputs into decision-ready insight
Champion enterprise insight standards and share usability learning with the Community of Practice
Acquire, process and analyse large and complex datasets to generate high-quality insights
Conduct in-depth investigations into performance issues and business opportunities
Translate insight into clear, actionable recommendations
Provide regular performance updates to senior audiences
Design and build intuitive dashboards and automated insight solutions
Guide stakeholders on how insight and visualisations can improve business outcomes
Work within cross-functional business and Digital teams
Manage, improve and decommission insight products to ensure ongoing value
Monitor industry trends that enhance decision-makers' access to information
Ensure adherence to frameworks, ethical standards and best practice
Provide ad-hoc cover for colleagues as required
Requirements:
Strong analytical mindset with the ability to structure ambiguous business problems
Experience delivering insight that influences senior decision-making
Ability to clearly communicate complex issues to a range of audiences
Confidence challenging constructively and sharing well-reasoned viewpoints
Experience coaching others on projects and ways of working
Collaborative, consultative and resilient working style
Ethical and responsible approach to insight and analytics
Continuous improvement mindset with a focus on value delivery
Numerate degree or equivalent OR Experience of applying data insight to business problem
What we offer:
Staff travel including unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family
Market-leading defined contribution (DC) pension
Flexible benefits including critical illness cover, childcare vouchers, cycle to work, additional life insurance cover, private medical insurance, dental plan, and healthcare cash plan