This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Senior Inside Sales Representative, you’ll play a key role in supporting Figma’s growing base of mid-market, enterprise, and strategic customers. You’ll lead the end-to-end renewal process for a specific set of accounts, including those in coverage for reps on leave, to-be-hired territories, and sophisticated or multi-org customers. You’ll partner closely with Sales, Customer Success, Legal, Procurement, and Finance to drive timely renewals, accurately forecast, ensure a seamless customer experience, and identify expansion opportunities. Building on the success of our inbound renewals model, this role expands coverage to Figma’s largest and most sophisticated customers—helping scale renewals operations across our global business.
Job Responsibility:
Own and manage a portfolio of renewal opportunities across Mid-Market, Enterprise, and Strategic customer segments, maintaining a healthy pipeline to achieve quarterly and annual targets
Build trusted relationships with key partners to understand their business objectives and align Figma’s solutions to their goals
Lead end-to-end renewal cycles, from proactive outreach and negotiation to deal execution and billing coordination, ensuring timely closures and growth, including independently running accounts without direct sales coverage
Negotiate renewal terms and pricing to balance customer needs with Figma’s business objectives
Partner cross-functionally with Account Executives, Sales Leaders, Customer Enablement Managers, Deal Desk, and Legal to streamline processes and remove blockers
Identify and pursue expansion opportunities within the renewal motion, such as additional licenses, and collaborate with Sales on more sophisticated initiatives like product add-ons or Enterprise plan upgrades
Contribute to the ongoing evolution of the renewals playbook by identifying process improvements and sharing insights that enhance team efficiency and consistency
Leverage data and account insights to anticipate risks, prevent churn, and drive strong renewal performance across your book of business
Requirements:
1+ years of customer-facing experience in supporting or leading customer renewals, account management, or inside sales, ideally within a B2B SaaS environment
Strong written and verbal communication skills in both English and French, with the ability to engage and influence customers and internal partners, and collaborate effectively across Sales, Success, Support, Billing, and Marketing teams
Excellent organizational and time-management abilities, with a proven track record of managing multiple renewal cycles simultaneously
Comfort working with sophisticated deal structures, multi-org accounts, and diverse stakeholders (including procurement, finance, and legal), combined with strong negotiation, forecasting, and closing skills focused on achieving commercial targets
Technical proficiency and curiosity to learn Figma’s platform, sales processes, and evolving policies, along with a proactive, growth-oriented mindset that is adaptable to change and motivated to exceed goals
Nice to have:
Experience using Salesforce, Ironclad, and similar tools to lead renewals and deal workflows
Familiarity with SaaS subscription models and renewal metrics (GRR, NRR, expansion rate, etc.)
Additional language fluency in Spanish, Portuguese, or German