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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Senior Inside Sales Representative, you’ll play a key role in supporting Figma’s growing base of mid-market, enterprise, and strategic customers. You’ll own the end-to-end renewal process for a defined book of business, including accounts in coverage for reps on leave (LOA), to-be-hired (TBH) territories, and complex or multi-org customers. You’ll partner closely with Sales, Customer Success, Legal, Procurement, and Finance to drive timely renewals, accurately forecast, ensure a seamless customer experience, and identify expansion opportunities. Building on the success of our inbound renewals model, this role expands coverage to Figma’s largest and most complex customers—helping scale renewals operations across our global business.
Job Responsibility:
Own and manage a portfolio of renewal opportunities across assigned customer accounts in Mid-Market, Enterprise, and Strategic segments
Build trusted relationships with key customer stakeholders to understand their business objectives and align Figma’s solutions to their goals
Lead renewal cycles end-to-end — from proactive outreach and negotiation through deal execution and billing coordination — ensuring timely closure and growth
Meet or exceed quarterly and annual renewal targets by maintaining a healthy renewal pipeline
Negotiate renewal terms and pricing to align customer needs with Figma’s business objectives
Manage renewals for accounts without direct sales coverage (e.g., leave of absence, to be hired, or large accounts with multiple company instances)
Partner cross-functionally with Account Executives, Sales Leaders, Customer Enablement Managers, Deal Desk, and Legal to streamline renewal processes and remove blockers
Identify and pursue expansion opportunities during the renewal cycle, such as adding licenses, while collaborating with Sales on more complex initiatives like adding products or upgrading to Enterprise plans
Requirements:
1+ year of customer facing experience in supporting or managing customer renewals, account management or inside sales, ideally in B2B SaaS
Strong written and verbal communication skills, with the ability to engage and influence customers and internal stakeholders
Comfort working with complex deal structures, multi-org accounts, and multiple stakeholders (procurement, finance, legal)
Technical aptitude and curiosity to learn Figma’s platform, sales processes, and evolving policies
Native-level Japanese and High-Fluency in English
Nice to have:
Experience using Salesforce, Ironclad, and similar tools to manage renewals and deal workflows
Familiarity with SaaS subscription models and renewal metrics (GRR, NRR, expansion rate, etc.)