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Vodafone Logo Vodafone · IT - Administration

Senior Infrastructure System Engineer

Egypt, Giza · Job Posted April 16, 2026
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Job Description

We are seeking an experienced infrastructure professional to manage and optimise Office IT Infrastructure services, with a strong focus on Active Directory and Entra ID. This role acts as a technical escalation point, supports service stability and continuous improvement, and contributes to project readiness and successful service go-lives. The individual will work closely with Service Owners, technical teams, and stakeholders to ensure reliable, secure, and high-performing infrastructure services.

Job Responsibility

  • Manage day-to-day operations of Active Directory and Entra ID services, ensuring high availability and performance
  • Coordinate, prepare, and implement infrastructure change requests, including pre-CAB assessments
  • Perform root cause analysis for incidents and problems, producing clear RCA reports and permanent solutions
  • Act as a technical escalation point for Customer Service Desks, second-level teams, and subject matter experts
  • Monitor service performance, ticket quality, and SLA adherence, reporting findings to relevant stakeholders
  • Maintain and update operational documentation, work instructions, and technical guides
  • Support Continuous Service Improvement (CSI) initiatives with defined actions and timelines
  • Participate in infrastructure projects by providing operational assessments, technical input, and test support through to production implementation
  • Develop scripts and automation to reduce manual effort and improve operational efficiency
  • Support capacity planning activities and contribute to future infrastructure roadmaps

Requirements

  • BSc in Engineering, Computer Science, or a related discipline
  • 4+ years of hands-on experience with Entra ID, including Conditional Access, MFA, WHFB, TAP, and SSO
  • Solid experience with Active Directory, Entra Connect, Azure administration, and Microsoft 365 integrations
  • Confident using PowerShell for scripting and troubleshooting, with exposure to Power BI reporting
  • Experience supporting user lifecycle management and identity provisioning
  • Familiar with ITIL and Agile ways of working, applying them pragmatically in operations
  • Communicate clearly in spoken and written English and collaborate effectively within diverse, global teams
  • Demonstrate ownership, curiosity, and a continuous improvement mindset when resolving customer-impacting issues

What we offer

  • Exposure to complex, large-scale enterprise IT infrastructure within a global organisation
  • Opportunities to influence service improvements and infrastructure roadmaps
  • Collaboration with experienced technical professionals across multiple countries
  • A role where your expertise directly contributes to service stability, security, and customer experience
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