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Social Value Portal Ltd Logo Social Value Portal Ltd · IT - Administration

Senior Infrastructure Support Analyst

United Kingdom, London Employment contract · Job Posted January 30, 2026
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Job Description

A leading financial services client in London is seeking a Senior Infrastructure Support Analyst talented to join their team.

Job Responsibility

  • Provide expert-level infrastructure and technical support with a strong focus on VIP client services
  • Manage cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users

Requirements

  • Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills
  • Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools
  • Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD)
  • Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure
  • Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation
  • Exceptional interpersonal and communication abilities with experience translating technical issues into business-appropriate language for non-technical executives
  • Expert knowledge of Active Directory, Azure AD/Entra ID, group policy management, and privileged access management
  • Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems
  • Advanced understanding of TCP/IP, DNS, DHCP, VPN technologies, SD-WAN, wireless networking, and remote access solutions
  • Extensive experience supporting mobile devices (iPhone, iPad) including MDM solutions (Intune), VPN clients, secure email configurations, and mobile application troubleshooting
  • Proficient in supporting enterprise video conferencing platforms (Teams, Zoom), boardroom AV systems, presentation setups, and hybrid meeting technologies
  • Strong focus on proactive support, anticipating technical needs before issues arise, and building service improvement initiatives based on user feedback
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