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Senior Infrastructure Engineer

Egypt, Giza · Job Posted February 21, 2026
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Job Description

We are seeking a skilled Senior Infrastructure Engineer with extensive hands-on experience in Entra ID, Active Directory, and Office IT Infrastructure operations. The ideal candidate will support global services, provide higher-level technical escalation, and contribute to service availability, platform reliability, lifecycle management, and process improvements. This role suits individuals who excel in complex technical environments and demonstrate strong problem-solving and collaborative abilities.

Job Responsibility

  • Provide L2/L3 technical escalation for Office IT operations, ensuring efficient support for Global Active Directory, Entra ID, Entra Connect, Office 365, and licence assignment
  • Handle complex operational issues with independent judgement and deep technical expertise
  • Conduct performance analysis, capacity planning, and configuration management for servers
  • Ensure end-to-end ownership of supported services, including service availability, SLA adherence, and mentoring L1 support teams
  • Manage platform backend servers, daily health checks, and resolution of system issues
  • Resolve trouble tickets within SLA and ensure timely delivery of project tasks
  • Produce regular operational reports such as backlog and scorecards
  • Contribute to customer satisfaction through reliable service delivery and continuous service improvements
  • Ensure compliance with operational processes and assess operational impact for future projects
  • Complete at least 90% of service improvement initiatives and evaluate 100% of service-related changes ahead of CAB meetings
  • Close problem cases with root-cause and preventive actions within KPIs

Requirements

  • Experienced professional with 4+ years of hands-on expertise in Entra ID
  • Skilled in Conditional Access Policies, MFA, Windows Hello for Business, and Temporary Access Pass
  • Strong grounding in Active Directory and Entra Connect
  • Experienced in migration tasks related to Entra ID
  • Proficient in Entra ID integrations and O365 administration
  • Knowledgeable in identity lifecycle management and security principles
  • Familiar with ITIL modules or Agile methodologies (preferred)
  • Collaborative, analytical, and capable of handling complex technical scenarios independently

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