Senior Infrastructure Engineer – End User Compute (OS Engineering) Job at Wells Fargo (Bengaluru)

Job Description

Wells Fargo is seeking a Senior Infrastructure Engineer -OS engineering/Azure Cloud.

Job Responsibility

Lead or participate in high level technical concepts spanning technology and business
Develop specifications for complex infrastructure systems, design and test solutions
Contribute to the testing of business, application and technical infrastructure requirements
Drive solutions to reduce recovery
Review and analyze solutions for cloud security, secrets management and key rotations
Design, code, test, debug and document programs using Agile development practices
Design complex system upgrades
Resolve troublesome trends as they develop
Develop a long range plan designed to resolve problems and prevent them from recurring
Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Participate in high level technical concepts spanning technology and business
Define and maintain the enterprise OS roadmap (feature updates, end-of-support planning, version cadence)
Create and maintain hardware driver strategy and compatibility matrices across OEM models
Own OS-level configuration standards (services, startup, performance tuning, reliability settings)
Ensure consistent OS experience across device types
Design, implement, and optimize Windows Autopilot and modern provisioning flows (user-driven, pre-provisioning/white glove)
Manage and version OS build artifacts (language packs, Features on Demand, optional components, OEM customizations)
Integrate provisioning with identity, compliance, and access controls (Entra ID / hybrid)
Improve end-user experience through automation and reduction of provisioning time
Engineer monthly patching and feature update strategy aligned to business risk and change windows
Manage update rings, rollout waves, deferrals, validation gates, and rollback plans
Implement and maintain OS security baselines aligned to security posture (e.g., Microsoft Security Baselines/CIS where applicable)
Build and maintain automation using advanced PowerShell, scripting, and endpoint management APIs (Microsoft Graph preferred)
Engineer and support standard OS builds (base images / reference images / provisioning packages)
Coach and mentor team members, promoting engineering best practices and knowledge sharing
Contribute to CI/CD workflows, version control practices, and automation pipelines for OS engineering (e.g., Git, Azure DevOps, GitHub Enterprise)
Collaborate closely as a strong team player across engineering, security, and operations teams
Skilled in Proactive Remediation using Analytics with custom
Strong understanding of XLA (Experience Level Agreements) and improving digital experience through data‑driven insights and proactive remediation and self‑healing scripts

Requirements

4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years in infrastructure engineering with strong focus on Windows OS engineering in large enterprise environments
Deep understanding of Windows internals (services, kernel components, memory, policies, drivers, certificates, update service)
Strong hands-on experience with modern endpoint management technologies: Azure AD / Entra ID
Zero Trust
Certificate services
Advanced PowerShell engineering skills, including: Modular script design
Strong logging & telemetry
Error handling & retry logic
Idempotent execution patterns
Secure credential handling
Use of Microsoft Graph & REST APIs
Experience managing OS lifecycle at scale—feature update flights, ring management, controlled rollout, and rollback plans
Strong troubleshooting skills across OS, identity, networking, secure boot/UEFI/TPM, and endpoint security control interactions
Familiarity with CI/CD concepts: Git/Git branching strategies
Automated validation pipelines
Shift left testing
Artifact versioning
Infrastructure-as-code or configuration-as-code patterns (where applicable)
Knowledge of observability for endpoints: Log Analytics
KQL
Performance troubleshooting
Experience with driver, firmware, and BIOS/UEFI configuration across OEM hardware
Understanding security frameworks such as CIS Benchmarks, Microsoft Security Baselines, Zero Trust principles
Strong collaboration and team-player mindset, with ability to lead design sessions and mentor junior engineers
Awareness of Agile ways of working, sprint planning, backlog refinement, and continuous improvement
Hands‑on experience with DEX/XLA tools such as Nexthink, Lakeside SysTrack, Aternity, ControlUp, Microsoft Endpoint Analytics or similar platform
Awareness of leveraging AI for day‑to‑day engineering tasks, including using AI tools for automation, analysis, and building intelligent agents to improve operational efficiency

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Senior Infrastructure Engineer – End User Compute (OS Engineering)

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