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Sr Informational & Operational Technology Support Technician

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NTT DATA

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Location:
United States , Indianapolis

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Information Technology Support Technician role involves providing onsite technical support in a manufacturing environment. Candidates should have at least 5 years of IT support experience, strong troubleshooting skills, and knowledge of various operating systems. A+ Certification is required, and an undergraduate degree is preferred. Excellent customer service and communication skills are essential for success in this role.

Job Responsibility:

  • Provide onsite in person technical support for end users in a plant/manufacturing environment
  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area
  • Perform troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks / printers / tablets
  • May respond to calls after normal business hours per leader instructions
  • Identify potential issues that could adversely impact end user experience and take corrective action
  • Interact directly with clients and other internal and external sources to resolve issues
  • Hands and feet support for IT and OT (operational technology) infrastructure including but not limited to switches, access points, gateways, routers, IP cameras, NVR and badge readers

Requirements:

  • 5+ years IT support experience
  • Experience in supporting Operational Infrastructure Technology
  • Experience with exacqVision and IP cameras
  • Strong knowledge of Windows operating system environment
  • Knowledge and Experience with Android OS and Apple iOS
  • Excellent customer/client service skills
  • Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
  • Follow up with clients to ensure high satisfaction on issue resolution
  • A+ desktop or equivalent skill set is required
  • additional certifications for various hardware platforms may be required
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Ability to multi-task in a dynamic, fast-paced environment
  • Strong analytical and problem-solving skills
  • Active communicator
  • Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
  • Excellent hands-on troubleshooting skills
  • High School Diploma or equivalent
  • Undergraduate degree or some college coursework preferred

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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