Senior Information Systems Engineer

• Installs, tests and maintains new hardware or software to provide new services or to resolve user and system problems
• Performs troubleshooting and system analysis to resolve incidents and to ensure system availability
• Performs system administration tasks including configuration, systems monitoring, troubleshooting, and support
• Tests and validates new system to ensure that they fulfil the request functionality and quality
• Implements backup and recovery procedures to ensure the needed availability
• Implements and performs system monitoring for proactive support by collecting e.g. availability, performance metrics and system logs
• Performs hardware or software upgrades and patching to support vulnerability and risk management
• Defines, raises and executes changes as part of the Change Management Process
• Creates system documentation and maintain fixes, modification or other changes
• Executes task as part of the request fulfilment
• Escalates and collaborates with vendors or other delivery organizations if needed to provide the right level of support
• Identifies and documents potential problems of the system within the ticket tool
• Identifies and suggests possible service improvements
• Creates and manages tickets for the Incident Management, Change Management, Problem Management and Request Fulfilment
• Documents work results, actions taken, steps to resolve, effort and resolution time in the ticketing system
• Escalates problems to vendors and taking their advice how to fix technical issues
• Performs other tasks as defined, planned, and approved by leadership team
• Works with senior members of the team to get guidance about working procedures and technical possibilities to ensure the highest level of systems availability
• Performs other tasks as defined, planned, and approved by leadership

• Bachelor's degree or equivalent in Information Technology or related field
• Relevant certification for the requested technology - CCNA, MCP, A+, Linux+, Microsoft Certified
• Advanced demonstrated experience in a similar role gained within a similar global information technology environment
• Advanced knowledge of the needed infrastructure technology or Software
• Advanced knowledge of the necessary management tools and management languages (for example PowerShell, python, SQL, ABAB etc.)
• Advanced knowledge of the underlaying protocols of the used technology
• Advanced proficiency at troubleshooting and good technical understanding
• Excellent verbal and written communication skills and able to explain technical content to senior leadership/management level
• Advanced knowledge of ITIL support process (Incident, Change and Request Management)
• Ability to fully understand the business processes which are delivered with the managed system
• Ability to research and evaluate new technologies to improve the outcome of the delivered services
• Ability to analyze information and evaluate results to choose the best solution and solve problems
• Ability to work and collaborate with teams from several business areas/functions in facilitating projects
• Ability to work under pressure and meet deadlines
• Ability to prioritize workload in a fast-paced environment
• Ability to utilize key systems and tools related to information technology

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