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FM Logo FM · IT - Administration

Senior Information Specialist

United States, Parsippany 74080.00 - 106500.00 USD / Year · Job Posted January 25, 2026
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Job Description

We connect people, processes and technologies. We enable strategy, empower business, and create value for clients, partners and employees. That's what makes Technology at FM Global so exciting. We build resilience and security into all aspects of our technology infrastructure which is the cornerstone from which all other services are provided.

Job Responsibility

  • Act as a liaison between corporate Information Services and the Operation offices, building a positive and productive relationship with customers
  • Establish trust and be responsive to customer needs
  • Accurately represent customer needs and requirements to appropriate support teams
  • Act as an advocate for customers
  • Provide quality support for both the information technology infrastructure and the end-user computing environment
  • Provide technical support for employee PC hardware and software
  • Provide end-user guidance in the use of desktop software tools
  • Provide IT support for a variety of employee training initiatives
  • Provide hybrid meeting support
  • Serve as local interface to 3rd party technology vendors and service providers
  • Engage in a limited amount of localized application/tool development specifically geared towards process efficiency

Requirements

  • 2+ years of experience in information technology or a related field
  • Highly Motivated
  • Excellent customer service and interpersonal skills
  • Well-developed and effective oral and written communication skills
  • Ability to work autonomously with minimal supervision or in a team environment and an ability to balance conflicting priorities
  • Ability to determine priorities, develop local strategies, procedures and work practices, and manage small scale localized projects
  • Well-developed presentation skills in order to help facilitate and/or deliver information technology training programs
  • Excellent organizational skills
  • Knowledge in supporting a Windows based client computing environment
  • Ability to install and configure laptop, desktop and server computers, printers, and other peripherals
  • Broad range of telecommunications, network, and desktop computing knowledge
  • Significant user support experience
  • Solid analytical and problem-solving abilities
  • Well-developed hardware troubleshooting skills in a managed computing environment (e.g., Active Directory)
  • Ability to effectively work with corporate and/or international information technology staff to ensure a stable working environment in areas including, but not limited to, client/server computing infrastructure, telecommunication, network infrastructure, back-end servers and application support
  • Bachelor’s degree in computer science or another technical discipline
  • CompTIA A+ (or equivalent) certification, or appropriate industry experience

What we offer

  • Incentive plan
  • Health and well-being programs (medical, dental and vision coverage)
  • 401(k) and pension plan
  • Career development opportunities
  • Tuition reimbursement
  • Flexible work
  • Time off allowances
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