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This unique and exciting role is perfect for an experienced professional in the airline food safety industry, offering the chance to shape standards and drive compliance across inflight catering and retail programs. You’ll work closely with colleagues across the airline to conduct investigations, coordinate third-party audits, and deliver insightful management reporting to senior leadership. Reporting to the Head of Inflight Product & Catering, you’ll ensure performance and compliance across complimentary, crew, and retail food provision while contributing to internal and technical standards. With global oversight spanning the UK, Europe, and our international catering partners, this role offers a dynamic and rewarding challenge.
Job Responsibility:
maintain comprehensive oversight of airline food safety program
conduct thorough investigations into food safety incidents
coordinate third-party auditor activities
analyse reporting and incident data to create performance insights and reports
maintain oversight of internal policies, documentation, and training materials relating to food safety
provide guidance to colleagues across the airline
collaborate with customer service teams to address food safety-related customer complaints
Requirements:
HACCP certification at Level 3 (Intermediate) or above
ideally possess a lead auditor qualification (ISO 22000 or similar)
extensive experience in the food sector with comprehensive understanding of Good Manufacturing Practice
preferably in airline catering or a similar high-volume food retail environment
managing Quality Management Systems to ensure compliance with both local and international food safety regulations
advanced skills in Excel and the wider Office suite
excellent analytical abilities to interpret complex data from various sources for root cause analysis and corrective action implementation
proven aptitude to engage effectively with colleagues and suppliers at all levels across global operation
What we offer:
attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
dynamic working environment
access to TUI Learning Hub
intercultural collaboration
opportunities to work on global projects and teams
involvement with local charity and sustainability initiatives like the TUI Care Foundation
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