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Senior Indirect Operations Specialist

France, Lyon · Job Posted May 27, 2026
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Job Description

Reporting to the Head of Indirect, with a dotted-line to the central SalesOps team for tool access, backoffice configurations, and operational training, your day-to-day priorities are set locally. You coordinate with the Indirect Ops Specialist (L1 support), acting as an informal point of reference on process and operational topics, and collaborate with local teams (Territory Managers, Partnership Managers) and central teams (SalesOps, RevOps, Finance, Product). Your focus: designing and deploying the processes, tools, and routines that durably improve the commercial performance of the Indirect channels

Job Responsibility

  • Performance Monitoring: Build and maintain tracking routines to monitor agent and reseller activity and performance, serving both field teams and management
  • Proactively identify onboarded but not-yet-active clients (TBAMs), agents/resellers with declining activity, and end customers at risk of churn
  • Produce regular reports on Territory Manager activity and Consultant/Reseller portfolios, for both field teams and management
  • Process Design & Improvement: Design and roll out robust processes for Indirect channels (e.g. prospect document verification, TopOrder lead conversion tracking, SDR meeting conversion tracking)
  • Manage daily Consultant commission validation while actively working to streamline and document the process in preparation for future automation
  • Document processes and drive their adoption across relevant stakeholders
  • Tooling & Automation: Develop lightweight tools (dashboards, automations, forms) to give field teams and management visibility into Indirect channel activity
  • Identify recurring manual tasks and propose suitable automation solutions
  • Contribute to the continuous improvement of CRM tools, Power BI reports, and operational workflows used by the Indirect channels
  • Field - Central Teams Interface: Gather and synthesize field needs, feedback, and issues (processes, product features, bugs) — drawing notably on the Indirect Ops Specialist’s input — and relay them effectively to central teams
  • Contribute to cross-functional projects impacting the Indirect channels, bringing field-level expertise
  • Proactively suggest process or tool improvements that could enhance channel performance

Requirements

  • 2–4 years of experience in Ops, Sales Ops, or Business Ops with a strong process-oriented component
  • Able to work with increasing autonomy on operational improvement projects, from scoping through to execution
  • Comfortable with low-code / no-code tools (Make, Airtable, Google Sheets...), CRMs, and data visualisation (Power BI or equivalent)
  • Rigorous, organised, and able to manage multiple workstreams in parallel
  • Fluent in both French and English (central teams are English-speaking)
  • Experience in a partner, reseller, or independent consultant network is a plus

Nice to have

Experience in a partner, reseller, or independent consultant network

What we offer

  • Private Health Insurance (50% coverage)
  • Food allowance - 11,5 EUR per day (50% coverage)
  • 25 days annual holiday
  • Annual salary reviews, promotions and performance bonuses
  • myPOS Academy for upskilling and training
  • Unlimited access to courses on LinkedIn Learning
  • Annual individual training and development budget
  • Refer a friend bonus
  • Teambuilding, social activities and networks on a multi-national level

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