Senior Incident Optimization Specialist - Enterprise Infrastructure Job at Citi (Irving)

New

Senior Incident Optimization Specialist - Data & Middleware

The Senior Incident Operations & Optimization Specialist for Data & Middleware i...

Location

United States , Irving

Salary:

125760.00 - 188640.00 USD / Year

Citi

Expiration Date

March 26, 2026

Requirements

A minimum of 8+ years of hands-on experience in database administration, middleware engineering, or enterprise data platform operations
Proven experience in event management, alert tuning, and incident reduction for data and middleware services, with measurable results
Direct, hands-on experience with modern AIOps and event management platforms is required
Deep knowledge of both relational (e.g., Oracle, SQL Server) and NoSQL (e.g., MongoDB) database technologies, including clustering, replication, and performance tuning
Expertise in middleware platforms, including messaging technologies (e.g., MQ, Kafka) and application servers (e.g., WebSphere, Tomcat)
Hands-on experience developing robust automation solutions using relevant scripting languages (e.g., Python, Shell) and modern automation frameworks
Proficiency in log analysis, pattern recognition, and using query languages for data analysis on log aggregation platforms
Excellent analytical abilities with a systematic approach to troubleshooting complex data platform architectures and correlating infrastructure issues with application impact
Exceptional communication skills with the ability to collaborate effectively with DBAs, middleware engineers, and application teams, and to present technical concepts to diverse audiences
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field

Job Responsibility

Analyze and optimize monitoring across all database and middleware platforms to address high-volume, low-value alerts, identify patterns in incident generation, and determine root causes
Develop and implement domain-specific correlation, de-duplication, and suppression rules on AIOps and event management platforms
Create logic that understands database cluster relationships, messaging dependencies, and application-to-database connections
Architect and develop automation playbooks for incident data enrichment and automated remediation of common database and middleware issues, such as connection pool resets or service restarts
Identify monitoring gaps across the data and middleware landscape, proposing enhancements to ensure comprehensive health monitoring and address blind spots in transactional flows
Partner closely with Database Administration (DBA), middleware engineering, and application teams to validate correlation logic, build consensus on threshold changes, and provide expert guidance on event management best practices
Continuously validate the effectiveness of implemented rules and automation, ensuring critical health indicators remain highly visible
Lead post-implementation reviews and drive iterative improvements

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

!

Service Operations Specialist

To assure SITA's competitive strength and business growth through the provision ...

Location

India , Bengaluru

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Minimum 3 -5 years of proven experience in the network and/or application/system support domain, IT System Administrator and application support role, or in a similar infrastructure-focused role
Must have dealt directly with external customers delivering to SLAs
A background in hybrid IT environments (on-premises and cloud), with practical knowledge of virtualization platforms (e.g., VMware) and cloud services (e.g., AWS)
Strong hands-on experience in managing and troubleshooting servers, network infrastructure, enterprise applications, and client systems in complex IT environments
Experience in operation and maintenance of airport IT systems, networking and airline-specific applications is highly preferred
A background in Airport IATA standards, airline infrastructure/applications, SBD, E-Gates, and airport passenger/baggage (Pax/Bags) systems would be an added advantage
Proficiency in Windows and Linux server environments, including installation, configuration, and administration
Strong knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, and VPN
Strong hardware knowledge such as server, router, switch etc.
Knowledge on web server such as Apache, Tomcat

Job Responsibility

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements
To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance support and direct management
Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
Support the senior team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer
Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Systems Engineering Specialist Advisor – MDM & Endpoint Management

The EPM Specialist Advisor role at NTT DATA is a senior advisory position requir...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of experience in enterprise Endpoint Management and Mobile Device Management services
Strong technical skills in Microsoft Intune and SCCM
Deep technical authority with consulting, transition leadership, and operational oversight
Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE
Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization
Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis
Define MDM architecture standards, security baselines, and governance models
24/7 support for any server downtime

Job Responsibility

MDM / UEM Engineering & Operations
Transition, Consulting & Delivery
Operations & Service Excellence
People & Stakeholder Management

Vp, Information Security

About BlackRock: BlackRock’s purpose is to help more and more people experience ...

Location

China , Shanghai

Salary:

Not provided

BlackRock Investments

Expiration Date

April 30, 2026

Requirements

At least 10 years of full-time work experience in information security management and/or related functions (Technology Risk Management, Technology Infrastructure Management) with information security management qualifications such as CISSP, SANs, CRISC, CISM etc.
Knowledge of enterprise technology platforms, from the desktop through to back end infrastructure would be considered an advantage
Exceptional interpersonal skills with ability to communicate with senior leaders and technology teams alike.
Ability to work independently and adapt to changing business priorities
Detail oriented individual, with a keen eye towards details
Experience and good knowledge of Identity Governance and Identity Lifecycle management
Proficiencies in one or more of the following technical IT security domains or equivalent: Network Security, Cloud Governance, Cyber Operations, Forensics, Access and Identity Management Governance etc.
Knowledge of domestic China cyber and technological regulations, or experience in dealing with regulators and clients in relation to cybersecurity focused topics during regulatory examinations or client due diligence sessions will be a plus
Strong proficiencies in both English and Mandarin (Verbal/Written)
Hands-on team leadership and management experience, ideally coupled with suitable management qualifications

Job Responsibility

Be responsible for providing information security leadership in the BEM, driving security activities and projects, as well as developing and optimizing the FMC’s capabilities across core disciplines of Information security
Information Security Governance and Reporting
Cyber Security Operations Management, in partnership with other BlackRock Entities in China
Security Risk Assessments and Vulnerability Management
Application Security
Maintain and evolve security policies and standards for the BlackRock China, in conjunction with evolving regulatory and operational security requirements
Provide security advisory to Business and IT partners in the development of security controls and solutions to manage cyber risks for the firm
Identity and Access Management, including privilege access management
Compliance to regulatory security requirements
Take on the pivotal role in overseeing and governing the AIM program spanning the realms of identity & access governance, entitlements recertification's and associated identity & access lifecycle management procedures. The individual will also be required to guide the AIM Program Lead and provide support in administering the access rights to China employees for required access to core systems where the need arises.

What we offer

Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)

Fulltime

Head of CRES APAC, India, MEA

The Regional Head – Corporate Real Estate Services is accountable for end-to-end...

Location

India

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

20+ years of leadership experience in Corporate Real Estate, Facilities Management, or Infrastructure
Proven track record managing multi-country portfolios across APAC / MEA / India
Experience in MNCs, GCCs, or large enterprises preferred
Degree in Engineering, Architecture, Facilities, Real Estate, or Business (MBA preferred)
Extensive executive‑level experience delivering large‑scale, complex, enterprise change
Strategic thinking, influencing at ExCo level and cross‑functional leadership
Exceptional communication and storytelling skills, with the ability to simplify complex issues
Strong risk instincts, commercial acumen, excellent judgement and a bias for transparent, evidence‑based decision‑making

Job Responsibility

Define and execute the regional CRE strategy aligned to global vision and business objectives
Drive portfolio optimization including expansion, consolidation, lease restructuring and exits
Lead long-term demand planning, workplace strategy, and footprint rationalization
Oversee site selection, lease negotiations, renewals, acquisitions, and disposals
Ensure optimal commercial terms, risk mitigation, and regulatory compliance
Manage regional broker, legal, and advisory partnerships
Provide strategic oversight and governance of end-to-end facilities management
Own regional Health & Safety governance, policies, and compliance frameworks
Ensure proactive premises risk management, including life safety, fire systems, structural safety, and statutory compliance
Lead audits, incident management, business continuity, and crisis response in coordination with risk and security teams

What we offer

Wellness rooms
Gyms
Mental health support
Modern workspaces
Collaborative areas
State-of-the-art meeting rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations
Supportive and inclusive culture

Fulltime

New

Inventory Integrity Executive

A very exciting opportunity has arisen to be part of a newly created, dedicated ...

Location

Romania , Remote

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

English language fluency
European language abilities would be an advantage (Italian, French, Spanish distinct advantages)
Happy to travel extensively (>70% time visiting customer locations) within EMEA
Unrestricted right to travel freely within and across EU borders
Previous experience from a logistics/warehouse/inventory control area would be an advantage
Understanding of warehouse storage systems and methodology
Appreciation of SOX controls and how inventory records impact financial statements
Ability to work and think independently
Laser sharp attention to detail and curiosity to get to the root of a problem
Effective verbal and written communication skills

Job Responsibility

Plan an efficient cycle of inventory counts and audits throughout the year at Arrow’s customer locations
Perform robust, efficient and SOX/finance compliant counts of Arrow owned inventory at customer locations and report back results
Participate in post count reconciliation activities, driving towards a compliant, accurate and fully documented result for each location
Provide internal feedback about customer operational handling of Arrow owned inventory and make recommendations
Root cause analysis and corrective actions for inventory discrepancies

What we offer

Permanent contract
Competitive salary and benefits package
Travel expenses fully paid
Company car
Flexibility – remote working, either from home office or an Arrow location of your choice, when not on site with customers

Fulltime

New

Enterprise Sales Director - DACH

Keepit is establishing - for the first time - a Sales Director Enterprise (DACH)...

Location

Germany , München

Salary:

Not provided

Keepit

Expiration Date

Until further notice

Requirements

10+ years of enterprise SaaS sales leadership experience
Proven track record of exceeding revenue targets in DACH enterprise markets
Strong background in the Microsoft ecosystem
Deep expertise in: Cybersecurity
Backup & Recovery
Archiving
Compliance
Strategic Sales & Account Management
Experience managing and expanding very large enterprise accounts (25,000+ employees)
Strong track record in land-and-expand models and driving NRR

Job Responsibility

Leadership & Team Development
Build, lead, and scale a high-performing, distributed Enterprise Sales team across DACH
Foster a collaborative, high-accountability leadership culture
Recruit, develop, and retain top enterprise sales talent
Establish excellence in execution, coaching, and performance management
Enterprise Revenue Ownership
Own and deliver the DACH Enterprise revenue target (new business, expansion, and renewals)
Drive Net Revenue Retention (NRR) through structured account growth and retention strategies
Lead complex, multi-year enterprise SaaS deals (€500K–€5M+)
Strategic Account Expansion

New

Sales Development Representative

We are looking for a dynamic and results-driven Sales Development Representative...

Location

Italy , Milan

Salary:

Not provided

Keepit

Expiration Date

Until further notice

Requirements

Fluent in Italian and comfortable working in English in an international environment
Strong commercial mindset and the ability to build trust with senior stakeholders
Experience in sales development, inside sales, or another customer-facing role
Confident in outbound prospecting via phone, email, and LinkedIn
A proactive, structured approach to building pipeline
Motivated by targets and energized by creating new opportunities
A collaborative team player with the ambition to grow

Job Responsibility

Drive pipeline generation in the Italian market through outbound calling, email outreach, and social media
Create new business opportunities and book qualified meetings with key decision-makers
Work closely with Sales and Marketing to refine messaging, targeting, and outreach strategies for Italy
Act as a brand ambassador for Keepit, ensuring a professional and engaging first interaction

What we offer

Competitive salary
Pension scheme
A modern, energetic global work environment
Regular team-building activities
Opportunities for professional development and career advancement

Fulltime

Senior Incident Optimization Specialist - Enterprise Infrastructure

Citi

Location:
United States , Irving

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 26, 2026

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