Senior Incident Operations and Optimization Specialist Job at Citi (Chennai)

New

Senior Incident Optimization Specialist - Enterprise Infrastructure

The Senior Incident Optimization Specialist serves as a critical bridge between ...

Location

United States , Irving

Salary:

125760.00 - 188640.00 USD / Year

Citi

Expiration Date

March 26, 2026

Requirements

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field
A minimum of 8+ years of hands-on experience in IT operations, infrastructure engineering, or system architecture within large-scale enterprise environments
Proven experience and demonstrated success in leading event management and incident reduction initiatives with quantifiable results
Direct, hands-on experience with modern AIOps and event management platforms is required
Deep understanding of enterprise infrastructure including virtualization architectures, container orchestration, microservices, and various storage architectures (block, file, object)
Expertise with a broad range of domain-specific monitoring tools for compute, virtualization, storage, and cloud platforms
Hands-on experience developing robust automation solutions using scripting languages and modern automation frameworks
Proficiency in log analysis, pattern recognition, and using query languages for data analysis on log aggregation platforms
Excellent analytical abilities with a systematic approach to troubleshooting complex issues and a holistic view of technology systems
Exceptional communication skills with the ability to influence and collaborate effectively across diverse, cross-functional teams and present technical concepts to various audiences

Job Responsibility

Conduct comprehensive analysis of alert and incident patterns to identify top sources of operational noise, determine root causes, and develop data-driven strategies for reduction
Design, implement, and optimize rules for event correlation, de-duplication, and suppression on AIOps and event management platforms
Develop domain-specific correlation logic leveraging configuration management data and infrastructure topology
Architect and develop automation playbooks for incident data enrichment and create self-healing capabilities for common and recurring infrastructure incident scenarios
Assess the current observability footprint across all infrastructure domains to identify gaps and propose enhancements that align with enterprise event management standards
Partner closely with infrastructure operations, engineering, and platform teams to understand incident drivers, validate correlation logic, and provide expert guidance on event management best practices
Continuously validate the effectiveness of implemented rules and automation to ensure no business-impacting alerts are missed
Monitor and report on alert quality metrics and lead iterative improvements

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

!

New

Senior Incident Optimization Specialist - Data & Middleware

The Senior Incident Operations & Optimization Specialist for Data & Middleware i...

Location

United States , Irving

Salary:

125760.00 - 188640.00 USD / Year

Citi

Expiration Date

March 26, 2026

Requirements

A minimum of 8+ years of hands-on experience in database administration, middleware engineering, or enterprise data platform operations
Proven experience in event management, alert tuning, and incident reduction for data and middleware services, with measurable results
Direct, hands-on experience with modern AIOps and event management platforms is required
Deep knowledge of both relational (e.g., Oracle, SQL Server) and NoSQL (e.g., MongoDB) database technologies, including clustering, replication, and performance tuning
Expertise in middleware platforms, including messaging technologies (e.g., MQ, Kafka) and application servers (e.g., WebSphere, Tomcat)
Hands-on experience developing robust automation solutions using relevant scripting languages (e.g., Python, Shell) and modern automation frameworks
Proficiency in log analysis, pattern recognition, and using query languages for data analysis on log aggregation platforms
Excellent analytical abilities with a systematic approach to troubleshooting complex data platform architectures and correlating infrastructure issues with application impact
Exceptional communication skills with the ability to collaborate effectively with DBAs, middleware engineers, and application teams, and to present technical concepts to diverse audiences
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field

Job Responsibility

Analyze and optimize monitoring across all database and middleware platforms to address high-volume, low-value alerts, identify patterns in incident generation, and determine root causes
Develop and implement domain-specific correlation, de-duplication, and suppression rules on AIOps and event management platforms
Create logic that understands database cluster relationships, messaging dependencies, and application-to-database connections
Architect and develop automation playbooks for incident data enrichment and automated remediation of common database and middleware issues, such as connection pool resets or service restarts
Identify monitoring gaps across the data and middleware landscape, proposing enhancements to ensure comprehensive health monitoring and address blind spots in transactional flows
Partner closely with Database Administration (DBA), middleware engineering, and application teams to validate correlation logic, build consensus on threshold changes, and provide expert guidance on event management best practices
Continuously validate the effectiveness of implemented rules and automation, ensuring critical health indicators remain highly visible
Lead post-implementation reviews and drive iterative improvements

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

!

IAM Operations Specialist

IAM for User Operations Specialist is responsible for defining and delivering IA...

Location

India , Bangalore Area

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering (B.Tech) or equivalent
Minimum of 9 years of relevant experience
Exposure to hands on IT operations ideally in Identity Management
SQL Proficiencies
Knowledge of ITSM bricks (ServiceNow)
Solid transversal management skills, including the ability to work effectively across functions, divisions, and international teams
Knowledge of relevant laws, guidelines, or regulations pertaining to IT
Profound understanding of technical troubleshooting and problem-solving methodologies
Demonstrated strong interpersonal skills
Excellent proficiency in both written and spoken English

Job Responsibility

Define and deliver IAM (Identity and Access Management) for User operational checks
Lead and work in a self-sufficient multi-disciplinary team environment
Responsible for end to end product operation in collaboration with transnational teams
Drive the Identity service delivery, associated Vendor and act as focal point for Identity activities in India
Perform continuous checks on users data and apply correction to ensure frictionless JML Experience
Collaborate with Service Delivery Manager and IT Operation Specialist to Monitor Operational performance, identify areas for improvement, and implement corrective actions
Develop, implement and maintain operation documents, policies, procedures, documentation
Deliver Service Excellence by driving continuous Improvements and minimizing operational issues within IAM
Weekly connect with Business & functions to provide support
Impact Analysis on Incidents and Proactive Remediation planning and approach

What we offer

Flexible working arrangements to stimulate innovative thinking

Fulltime

IAM Operations Specialist

IAM for User Operations Specialist is responsible for defining and delivering IA...

Location

India , Bangalore

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering (B.Tech) or equivalent
Minimum of 9 years of relevant experience
Exposure to hands on IT operations ideally in Identity Management
SQL Proficiencies
Knowledge of ITSM bricks (ServiceNow)
Solid transversal management skills, including the ability to work effectively across functions, divisions, and international teams
Knowledge of relevant laws, guidelines, or regulations pertaining to IT
Profound understanding of technical troubleshooting and problem-solving methodologies
Demonstrated strong interpersonal skills
Excellent proficiency in both written and spoken English

Job Responsibility

Perform continuous checks on users data and apply correction to ensure frictionless JML Experience
Collaborate with Service Delivery Manager and IT Operation Specialist to Monitor Operational performance, identify areas for improvement, and implement corrective actions as necessary to address any issues or gaps in service delivery
Develop, implement and maintain operation documents, policies, procedures, documentation
Deliver Service Excellence by driving continuous Improvements and minimizing operational issues within IAM
Weekly connect with Business & functions to provide support
Impact Analysis on Incidents and Proactive Remediation planning and approach
Proficient in utilizing ITSM tools and Agile methodologies to optimize product delivery and operational efficiency
Develop and maintain regular reports on service delivery performance, including SLA adherence, KPI achievement, and customer satisfaction metrics
Analyze performance data to identify trends, root causes of issues, and opportunities for improvement, and present findings to senior management and clients as needed
Utilize data-driven insights to make informed decisions and drive strategic initiatives aimed at optimizing service delivery processes and outcomes

Fulltime

Associate Director, US Tax Operations

As Associate Director of US Tax Operations, you will own and lead Deel’s end-to-...

Location

United States

Salary:

Not provided

Deel

Expiration Date

Until further notice

Requirements

7–10+ years of progressive experience in US tax operations, payroll tax compliance, or payroll operations, including: Multi-state and local tax complexity
Federal, state, and local filings and remittances
PEO and/or EOR operating models
3–5+ years of people leadership experience, managing managers and/or complex operational teams
Deep expertise in US employment tax compliance, controls, audits, reconciliations, and risk management
Hands-on experience with enterprise payroll and tax systems, including: Prism
MasterTax
Comparable payroll and tax engines
Proven ability to scale operations in high-growth, multi-product, or enterprise environments
Strong operational judgment with the ability to balance compliance, automation, client experience, and speed

Job Responsibility

Own the end-to-end US tax operating model across: US PEO tax operations
US EOR tax operations
Managed US employer payroll tax (external clients)
Self-service US employer payroll tax (external clients)
Deel internal US payroll tax operations
Define and execute the US tax operations strategy, including scalability plans, automation roadmap, vendor approach, and risk mitigation
Establish and maintain tax governance frameworks, controls, policies, documentation, and escalation models
Serve as a senior operational authority for US tax matters across leadership, product, legal, and risk forums
Partner with Legal, Risk, and Compliance to interpret regulatory changes impacting PEO, co-employment, and EOR models
Ensure accurate and compliant execution of: Federal, state, and local tax withholdings and remittances

What we offer

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Fulltime

Vp data & insights

Curriculum Associates is seeking a VP of Data & Insights to lead their data ecos...

Location

United States of America , Massachusetts

Salary:

149500.00 - 275500.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Proven experience leading full-stack data organizations including engineering, governance, operations, and analytics
Strong command of relational and cloud-based data platforms (Snowflake, Azure Data Services, Databricks, etc.)
Deep understanding of data modeling, ETL/ELT frameworks, pipelines, orchestration tools, and API integrations
Expertise in BI and visualization tools (Power BI preferred)
Thorough knowledge of enterprise data governance, data quality management, metadata, and master data concepts
12–18 years of experience in data and analytics roles, with at least 7–10 years in leadership positions
Demonstrated ability to build and scale global teams in a matrixed, fast-moving environment
Strong communication and data storytelling skills with the ability to influence senior executives
Experience driving enterprise adoption of new tools, platforms, and ways of working
Experience supporting diverse business functions such as Product, Sales, Finance, Marketing, Operations, or Customer Experience

Job Responsibility

Define and execute a comprehensive enterprise-wide data and analytics strategy, aligned to organizational goals and future growth
Establish the roadmap for data engineering, governance, quality, operations, and insights—balancing innovation, speed, and reliability
Drive modernization of data platforms (e.g., Snowflake, Azure, Databricks) and BI tools (Power BI, Tableau)
Lead the design, build, and maintenance of scalable, secure, and reliable data pipelines, data models, and integration frameworks
Own the enterprise data architecture and evolving the data stack in partnership with Engineering and Cloud teams
Oversee ingestion, transformation, orchestration, and monitoring to ensure timely and accurate data availability
Establish a strong data governance operating model including ownership, stewardship, standards, and policies
Implement frameworks for data quality measurement, metadata management, cataloguing, lineage, and controlled access
Partner with Security, Compliance, Legal, and business leaders to ensure data is used responsibly, ethically, and compliantly
Own end-to-end data operations, focusing on system reliability, SLAs, monitoring, performance optimization, and operational excellence

What we offer

Medical, dental, vision, and basic life insurance coverage for employees (and their families)
Company 401k plan with employer match
Flexible vacation and sick policy
Twelve paid holidays
Winter office closure between Christmas and New Year's

Fulltime

Senior Specialist Service Operations

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Ou...

Location

Egypt , Cairo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Proficiency in middleware technologies such as: Messaging broker systems: IBM MQ
Proxy servers : HA proxy, Max Scale
Application servers: WebSphere, JBoss, Tomcat
Hands on experience of operating systems (Linux Redhat)
Experience with cloud platforms (AWS or Azure) is a plus
Familiarity with databases (Oracle, Maria Database, SQL Server) is an asset
Scripting skills (e.g., Shell, Python, PowerShell) for automation tasks is plus
Familiarity with load balancers (F5, AVI or Elastic) is a plus
Strong problem-solving and analytical abilities
Excellent communication and teamwork skills

Job Responsibility

Install, configure, and maintain middleware messaging systems
Ensure middleware components are up-to-date with patches and upgrades
Respond to incidents reported by users or monitoring systems
Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Log and track issues using ticketing systems (e.g., ServiceNow, Jira)
Diagnose and resolve middleware-related issues, such as connectivity problems, performance bottlenecks, or configuration errors
Collaborate with development and infrastructure teams to address complex issues
Monitor performance using Dynatrace
Optimize middleware configurations to improve system efficiency and reliability
Participate in change advisory boards (CAB) and ensure all changes are documented and tested

What we offer

Flex Week: Work from home up to 2 days/week
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Service Operations Specialist

To assure SITA's competitive strength and business growth through the provision ...

Location

India , Bengaluru

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Minimum 3 -5 years of proven experience in the network and/or application/system support domain, IT System Administrator and application support role, or in a similar infrastructure-focused role
Must have dealt directly with external customers delivering to SLAs
A background in hybrid IT environments (on-premises and cloud), with practical knowledge of virtualization platforms (e.g., VMware) and cloud services (e.g., AWS)
Strong hands-on experience in managing and troubleshooting servers, network infrastructure, enterprise applications, and client systems in complex IT environments
Experience in operation and maintenance of airport IT systems, networking and airline-specific applications is highly preferred
A background in Airport IATA standards, airline infrastructure/applications, SBD, E-Gates, and airport passenger/baggage (Pax/Bags) systems would be an added advantage
Proficiency in Windows and Linux server environments, including installation, configuration, and administration
Strong knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, and VPN
Strong hardware knowledge such as server, router, switch etc.
Knowledge on web server such as Apache, Tomcat

Job Responsibility

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements
To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance support and direct management
Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
Support the senior team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer
Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Senior Incident Operations and Optimization Specialist

Citi

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Incident Operations and Optimization Specialist

Senior Incident Optimization Specialist - Enterprise Infrastructure

Senior Incident Optimization Specialist - Data & Middleware

IAM Operations Specialist

IAM Operations Specialist

Associate Director, US Tax Operations

Vp data & insights

Senior Specialist Service Operations

Service Operations Specialist

Senior Incident Operations and Optimization Specialist

Citi

Location:India , Chennai

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Incident Operations and Optimization Specialist

Senior Incident Optimization Specialist - Enterprise Infrastructure

Senior Incident Optimization Specialist - Data & Middleware

IAM Operations Specialist

IAM Operations Specialist

Associate Director, US Tax Operations

Vp data & insights

Senior Specialist Service Operations

Service Operations Specialist

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
March 22, 2026