CrawlJobs Logo
Citi Logo Citi · IT - Administration

Senior Incident Operations and Optimization Specialist

India, Chennai · Job Posted March 22, 2026
Apply Position
Job Link Share

Job Description

The Senior Incident Operations & Optimization Specialist for Mainframe & Batch is a specialized technical leadership role requiring deep expertise in mainframe operations, batch job scheduling, and enterprise-scale processing environments. This position is critical to the success of the Incident Reduction Program, providing delivery of solutions which optimize and automate operations workflows. You will be responsible for building automated incident remediation workflows and achieving measurable incident reduction through intelligent alert optimization, correlation, and automation while preserving the critical observability required for business-critical mainframe applications and batch processing. This role offers the unique opportunity to modernize event management for legacy systems using cutting-edge AIOps platforms and automation technologies.

Job Responsibility

  • Conduct in-depth analysis of mainframe and batch processing alerts to identify chronic issues, reduce operational noise, and develop strategies to address high-volume incident generators, including recurring job failures
  • Design and implement domain-specific correlation, de-duplication, and suppression rules on AIOps and event management platforms
  • Develop logic that understands mainframe subsystem relationships and cascading batch job dependencies
  • Architect and develop automation playbooks for incident data enrichment, automated job restarts, and self-healing capabilities for common mainframe and batch processing failures
  • Assess monitoring gaps in mainframe and batch environments, proposing enhancements to ensure critical business processes have appropriate alerting coverage and align with enterprise standards
  • Partner closely with mainframe operations, batch scheduling, and application development teams to validate correlation logic, define automation initiatives, and provide expert guidance on modern event management practices
  • Continuously validate the effectiveness of implemented rules and automation
  • Establish feedback loops with operational teams to conduct post-implementation reviews and iterative improvements

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field
  • A minimum of 8+ years of hands-on experience in mainframe operations, batch processing, or enterprise workload automation
  • Proven track record in event management, alert tuning, and incident reduction within complex mainframe and batch environments, with quantifiable results
  • Direct, hands-on experience with modern AIOps and event management platforms is required
  • Deep understanding of mainframe architecture, operating systems, and subsystems
  • Expertise in enterprise workload automation, including job design, scheduling, and dependency management
  • Hands-on experience developing robust automation solutions using relevant scripting languages and modern automation frameworks
  • Proficiency in log analysis, pattern recognition, and using query languages for data analysis on log aggregation platforms
  • Excellent analytical abilities with a systematic approach to troubleshooting complex batch dependencies and failure propagation scenarios
  • Exceptional communication skills with the ability to bridge mainframe/legacy and modern technology teams, influence collaboration, and present technical concepts to diverse audiences

Nice to have

  • An advanced degree in a relevant technical field
  • Relevant industry certifications (e.g., Mainframe, Workload Automation, Automation, ITIL)
  • Experience with mainframe modernization initiatives, DevOps, and CI/CD pipelines
  • Familiarity with specialized financial systems
  • Background in large-scale financial services or other regulated environments, including knowledge of disaster recovery and high-availability patterns
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Incident Operations and Optimization Specialist

8 matching positions

Senior Specialist Service Operations

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Ou...
Location
Location
Egypt , Cairo
Salary
Salary:
Not provided
sita.aero Logo
SITA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in middleware technologies such as: Messaging broker systems: IBM MQ
  • Proxy servers : HA proxy, Max Scale
  • Application servers: WebSphere, JBoss, Tomcat
  • Hands on experience of operating systems (Linux Redhat)
  • Experience with cloud platforms (AWS or Azure) is a plus
  • Familiarity with databases (Oracle, Maria Database, SQL Server) is an asset
  • Scripting skills (e.g., Shell, Python, PowerShell) for automation tasks is plus
  • Familiarity with load balancers (F5, AVI or Elastic) is a plus
  • Strong problem-solving and analytical abilities
  • Excellent communication and teamwork skills
Job Responsibility
Job Responsibility
  • Install, configure, and maintain middleware messaging systems
  • Ensure middleware components are up-to-date with patches and upgrades
  • Respond to incidents reported by users or monitoring systems
  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
  • Log and track issues using ticketing systems (e.g., ServiceNow, Jira)
  • Diagnose and resolve middleware-related issues, such as connectivity problems, performance bottlenecks, or configuration errors
  • Collaborate with development and infrastructure teams to address complex issues
  • Monitor performance using Dynatrace
  • Optimize middleware configurations to improve system efficiency and reliability
  • Participate in change advisory boards (CAB) and ensure all changes are documented and tested
What we offer
What we offer
  • Flex Week: Work from home up to 2 days/week
  • Flex Day: Make your workday suit your life and plans
  • Flex-Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
  • Champion Health - a personalized platform that supports a range of wellbeing needs
  • Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
  • Competitive Benefits: Competitive benefits that make sense with both your local market and employment status
  • Fulltime
Read More
Arrow Right

Messaging Services Senior Specialist-SharePoint Online and OneDrive for Business, M365-Exchange Online

The Messaging Services Senior Specialist role at NTT DATA involves providing exp...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience in a related field
  • Strong technical background in Microsoft Teams and M365 productivity apps
  • Excellent communication and problem-solving skills
  • Good analytical skills
  • Energetic, self-motivated and self-sufficient in accomplishing tasks
  • Works on abstract and complex problems requiring evaluation of intangible variables
  • Integrates trends, data and information into plans, deliverables and recommendations
  • Provides advanced technical support within area of expertise to clients on complex integration issues and escalation
  • Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
  • Regularly exercises discretion and independent judgment on technical matters
Job Responsibility
Job Responsibility
  • Providing steady state support to the email and collaboration infrastructure
  • Handling on-call support responsibilities
  • Handling escalations, critical issues, upgrade and maintenance activities
  • Expert on M365 services-Microsoft Teams, M365 productivity apps and SharePoint Online
  • A customer-centric approach with a focus on delivering high-quality support
  • Understanding their requirements and creating a positive client experience throughout the total client journey
  • Flexible working in shifts supporting 24X7 steady state operations
Read More
Arrow Right

Avp - Custody Operations (Tax Operations Specialist)

Lead corporate action taxation within Brazil Tax Operations (Custody), ensuring ...
Location
Location
Brazil , São Paulo
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years of experience
  • Knowledge of tax regulations/regulatory reporting/custody operations relevant to the business scope
  • Demonstrated ability to manage complex, high-risk, and time-sensitive processes
  • Strong data analysis and reconciliation skills
  • Ability to anticipate vulnerabilities and implement effective mitigation strategies
  • Excellent communication and stakeholder management skills across all seniority levels
  • Strong organizational and coordination capabilities with the ability to orchestrate multiple parties
  • Problem-solving mindset with attention to detail and accountability
  • Ability to drive initiatives, influence outcomes, and operate in a fast-paced environment
  • Bachelor's degree or equivalent experience
Job Responsibility
Job Responsibility
  • Manage tax calculations related to corporate events ensuring alignment with relevant internal stakeholders
  • Orchestrate the respective tax operational processes for corporate action events, ensuring accurate classification and tax treatment
  • Review and validate event characteristics / Tax component with Product, and Corporate Tax
  • Monitor processing performance, ensuring alignment with Technology and resolution of system constraints or defects
  • Partner with Technology teams to ensure system capability, performance monitoring, and defect resolution
  • Establish and promote a robust risk management and tax compliance culture within the team, implementing preventive and detective controls
  • Identify, assess, and mitigate operational and regulatory risks across tax processes
  • Proactively conduct root cause analysis for incidents and implement sustainable solutions
  • Ensure strict adherence to local regulations, internal controls, and audit requirements concerning to the activities in-scope
  • Develop and implement effective strategies for managing exceptions and classification discrepancies, coordinating with global teams for resolution and standardization
  • Fulltime
Read More
Arrow Right

Senior Specialist Margin Assurance

The Senior Specialist – Margin Assurance & Group Governance plays a critical rol...
Location
Location
Congo, the Democratic Republic of the , Kinshasa
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in finance, Accounting, Economics, Telecommunications, Engineering, Information Systems, or related field
  • 3–5+ years of experience in Telecom Revenue Assurance, Mobile Money Operations, Financial Control, Audit, Governance, Business Process Management, or Change Management
  • Strong understanding of GSM revenue streams, billing systems, mediation, and Mobile Money platforms
  • Experience in reconciliation, process governance, and operational risk management
  • Experience supporting product launches, pricing updates, system upgrades, and operational transformations
Job Responsibility
Job Responsibility
  • Monitor and analyze daily margin performance across GSM services including Voice, Data, SMS, VAS, and Interconnect
  • Validate tariffs, bundles, promotions, and pricing configurations for accuracy and compliance
  • Ensure proper revenue realization from usage, billing, rating, mediation, and invoice
  • Monitor usage trends and identify abnormal revenue behaviors impacting profitability
  • Perform daily reconciliation between network, mediation, billing, and financial systems
  • Identify and investigate revenue leakages, billing discrepancies, and operational anomalies
  • Support timely correction of identified GSM revenue assurance issues
  • Perform regular reconciliations across GSM transaction flows and operational systems
  • Investigate reconciliation breaks and aged exceptions
  • Track leakage incidents and ensure corrective/preventive actions are implemented
  • Fulltime
Read More
Arrow Right

Senior Specialist, Global IT Network

The resource will be responsible for the design, evolution, operation and securi...
Location
Location
Italy , Pomezia; Milano; Alanno; Bologna
Salary
Salary:
Not provided
it.alfasigma.com Logo
Alfasigma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong hands-on experience with Cisco networking (Catalyst, Nexus, ISR/ASR, Wireless LAN Controllers)
  • Hands-on experience with Cisco Meraki cloud-managed networking (MX security appliances, MS switches, MR wireless, Meraki Dashboard, Auto VPN and zero-touch provisioning)
  • Solid knowledge of routing and switching protocols (OSPF, BGP, EIGRP, STP, VLAN, VRF)
  • Experience with firewalling and network security (Cisco ASA/Firepower, Fortinet or equivalent)
  • Experience with SD-WAN and WAN optimization technologies
  • Knowledge of enterprise Wi-Fi design and management
  • Solid knowledge of server virtualization on both Microsoft Hyper-V and VMware vSphere/ESXi (vCenter, clustering, HA/DR)
  • Experience with hyperconverged infrastructure (HCI) platforms (VMware vSAN, Nutanix, Azure Stack HCI / Azure Local)
  • Working knowledge of Microsoft Azure and hybrid-cloud services (Azure Arc, hybrid connectivity, Azure VMware Solution)
  • Ability to manage the end-to-end lifecycle of systems and infrastructure (deployment, patching, upgrades, capacity and decommissioning)
Job Responsibility
Job Responsibility
  • Design, configure and maintain enterprise networks based on Cisco technology (routing, switching, VLAN, VRF, spanning-tree)
  • Manage WAN/SD-WAN connectivity, MPLS and inter-site links, including performance and capacity management
  • Administer data center networking (core/distribution/access, Nexus, fabric architectures)
  • Manage enterprise wireless infrastructure (controllers, access points, site surveys, coverage optimization)
  • Configure and operate perimeter and internal firewalls, network segmentation and IT/OT segregation
  • Implement and maintain network security controls (NAC, 802.1X, ACL, micro-segmentation, hardening)
  • Support secure remote access and VPN architectures
  • Manage the full lifecycle of network systems and devices (provisioning, configuration, firmware/patching, upgrades, capacity management and secure decommissioning)
  • Monitor network performance, availability and capacity
  • manage incidents and root-cause analysis
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits
  • Extensive opportunities for professional growth and development
  • Fulltime
Read More
Arrow Right

Messaging Services Senior Specialist

We are currently seeking a Messaging Services Senior Specialist to join our team...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer science, Engineering, or related field
  • 5+ years of experience Microsoft Teams, M365 apps and Exchange Online
  • Microsoft 365 certification preferred
Job Responsibility
Job Responsibility
  • Providing steady state support to the email and collaboration infrastructure
  • handling on-call support responsibilities
  • handling escalations, critical issues, upgrade and maintenance activities
  • Expert on M365 services-Microsoft Teams, M365 productivity apps and SharePoint Online
  • A customer-centric approach with a focus on delivering high-quality support
  • Strong verbal and written communication skills, with the ability to explain technical concepts to end users
  • Understanding their requirements and creating a positive client experience throughout the total client journey
  • Flexible working in shifts supporting 24X7 steady state operations
  • Supports and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services
  • Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery
  • Fulltime
Read More
Arrow Right

Payment Product Operations Specialist

We're looking for an exceptional Payment Product Operations Specialist to join o...
Location
Location
United States , Austin
Salary
Salary:
83000.00 - 92000.00 USD / Year
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in Product Operations, Business Operations, or Process Optimization within a high-growth tech environment
  • Proficient in SQL and LightDash
  • Track record of taking mid-to-large-scale initiatives from idea to launch
  • Clear communicator
  • Grit / comfortable with ambiguity
  • Deep knowledge of North American payment rails (FedWire, FedACH, FedNow, or RTP) is a bonus
Job Responsibility
Job Responsibility
  • Audit USD/CAD payment routes to identify manual friction and build automation improvements
  • Act as strategic connective tissue between Product, Engineering, and Ops teams
  • Lead high-impact projects from scoping to rollout
  • Use SQL and LightDash to define and track KPIs
  • Mentor Senior Specialists
  • Serve as North American subject matter expert for payment incidents and regulatory shifts
  • Establish SLAs and KPIs for new product features
What we offer
What we offer
  • Find out more about our amazing benefits at provided link
  • Fulltime
Read More
Arrow Right

Transport Network Senior Specialist

At Vodafone, we’re not just shaping the future of connectivity for our customers...
Location
Location
Türkiye , Kayseri
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree qualified in Electronics / Telecommunications / Electrical / Computer Engineering
  • Strong planning & organizing skills
  • Strong prioritisation skills
  • Fluent English
  • Strong knowledge of IP/MPLS, MW, technologies
  • Experience on Transport Planning tool and NMS
  • Atoll for MW
  • Mapinfo, REDEYE for GIS
  • NCE for Huawei, NFMP for Nokia Transport NMS systems
  • Strong Knowledge in Routing Protocols (OSPF, IS-IS, RSVP-TE, LDP, L2VPN, L3VPN, BGP etc.)
Job Responsibility
Job Responsibility
  • Preparing E2E Transport plans of 2G/3G/4G and Enterprise customer demands i.e: Red RL/Red Fiber
  • Backhaul Link capacity planning and MW frequency planning for the optimum traffic management
  • Keep the regional transport plans up-to-date
  • Continuous Transport Network optimization for operational efficiency especially for OPEX saving, Availability &Redundancy, Capacity Management
  • Follow up any regional rollout progress and to ensure effective coordination between Central Planning, NOC and BÇO Teams
  • Prepare periodically transport network report to figure out the faults and follow up Transport KPIs and keep them over defined SLA levels
  • Analysis of any incident related Acces Transport network and provide necessary solution methods and follow the completion of action plan with NOC and BÇO teams
  • Supporting Central Planning Project
  • To analysis of Sales team enterprise customer demands and manage RED VPN service activation
What we offer
What we offer
  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services
  • Fulltime
Read More
Arrow Right