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People Group Logo People Group · Logistics

Senior Import Coordinator

Australia · Job Posted February 08, 2026
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Job Description

This position will be responsible for coordinating the Import function from receipt of an order through to delivery with a focus on Air and Domestic, FCL, LCL and / or Breakbulk shipments. Managing pricing requests is also part of this role.

Job Responsibility

  • Liaising with customers and overseas offices to coordinate import enquiries and shipments
  • Registering import shipments in Carowise (CW1) and coordinating import clearance formalities with PFS Customs Broker
  • Coordinating AQIS inspections and formalities
  • Monitoring progress of customs and quarantine clearance via ICS and communicating the outcome to the customer
  • Coordinating deliveries of customs released freight to destination and de-hire containers to empty depots
  • Preparing & issuing RFQ's to internal & external customers
  • Completing billing process
  • timely and accurately coding of supplier's invoices and preparing files for handover to PFS Accounts as per contracted rate agreements
  • Deliver a very high level of customer service to all parties
  • Participating in general office tasks as required

Requirements

  • Minimum 2 – 3 years’ experience in a similar position
  • Senior Import Coordinator experience
  • Knowledge of customs and freight forwarding terminology
  • Current exposure to & use of CW1 - quoting & file management
  • Strong problem-solving skills
  • Confident in conflict resolution
  • Advanced negotiation and relationship skills
  • High level customer service skills
  • Positive and professional attitude
  • Proficient in the Microsoft Office suite
  • High attention to detail and strong planning and organization skills
  • Ability to priorities tasks effectively in a busy work environment
  • Excellent communication skills both verbal and written
  • Ability to work autonomously and within a team environment
  • Excellent working knowledge of Customs ICS and Cargowise (CW1) computer systems
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