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This position will be responsible for coordinating the Import function from receipt of an order through to delivery with a focus on Air and Domestic, FCL, LCL and / or Breakbulk shipments. Managing pricing requests is also part of this role.
Job Responsibility:
Liaising with customers and overseas offices to coordinate import enquiries and shipments
Registering import shipments in Carowise (CW1) and coordinating import clearance formalities with PFS Customs Broker
Coordinating AQIS inspections and formalities
Monitoring progress of customs and quarantine clearance via ICS and communicating the outcome to the customer
Coordinating deliveries of customs released freight to destination and de-hire containers to empty depots
Preparing & issuing RFQ's to internal & external customers
Completing billing process
timely and accurately coding of supplier's invoices and preparing files for handover to PFS Accounts as per contracted rate agreements
Deliver a very high level of customer service to all parties
Participating in general office tasks as required
Requirements:
Minimum 2 – 3 years’ experience in a similar position
Senior Import Coordinator experience
Knowledge of customs and freight forwarding terminology
Current exposure to & use of CW1 - quoting & file management
Strong problem-solving skills
Confident in conflict resolution
Advanced negotiation and relationship skills
High level customer service skills
Positive and professional attitude
Proficient in the Microsoft Office suite
High attention to detail and strong planning and organization skills
Ability to priorities tasks effectively in a busy work environment
Excellent communication skills both verbal and written
Ability to work autonomously and within a team environment
Excellent working knowledge of Customs ICS and Cargowise (CW1) computer systems