Senior Implementations Program Manager Job at Social Value Portal Ltd (London)

Job Description

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Implementations Program Manager - Embedded reporting to the GM, Remote Embedded. As Senior Implementations Program Manager, you will be responsible for delivering business outcomes (technical, commercial, and operational) and building the end-to-end implementations process for Remote Embedded partners. This role offers a high-impact opportunity to take direct ownership of transformative partnerships that are fundamental to Remote's overarching business success. As a key driver of the Remote Embedded product, you will co-develop its long-term strategy and vision while maintaining the autonomy to steer product and service development with high velocity. The position provides significant visibility both internally and externally, requiring seamless collaboration across all functional areas and the ability to engage effectively with senior stakeholders to meet evolving partner needs.

Job Responsibility

Directly support the General Manager in building and growing Remote Embedded product, ensuring alignment with strategic objectives
Develop and project manage Remote Embedded partners' implementation timeline, and operational work streams (in close collaboration with the Partners' teams)
Lead the planning, tracking and completion of all project tasks throughout the partner onboarding and implementation process
Develop and oversee the project schedule and lead regular meetings with operational leads to build workflows not supported by integration
Document, coordinate and monitor progress of partner, including ensuring all requirements are met
Coordinate internal resources as required across various departments including Product, Legal, Finance, Sales, Partnerships, Growth, Customer Experience and Operations, to drive Embedded partner success
Work closely with the Product, Operations, and other teams to understand and communicate the timing of deliverables necessary to keep partners unblocked and drive project to release on time with high quality
Help partner sales, support, and customer success teams understand product features and benefits
Communicate project plan, deployment progress, execution, and delivery using relevant reporting tools and dashboards
Own the day-to-day relationship with the partner during the implementation phase, ensuring questions are directed to and addressed by the appropriate internal teams efficiently
Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve
Develop and execute strategies to continuously improve partner and customer satisfaction, meet revenue targets, and scale team operations
Contribute to the development of integration best practices, training materials and Remote's internal and external collateral
Work with GM, Partnerships, and Product Marketing to package implementation best practices and integrate these in partner value prop for future partners
Develop clear and accurate implementation guide covering technical, GTM, and operational implementation
Develop and maintain a comprehensive documentation system that organizes partner interactions, including FAQs, workflows, dependencies, and blockers
Work with other teams to populate the partner knowledge base and partner portal

Requirements

Experience in project management / implementations / professional services in the HRtech, fintech or software/technology industry
A proven track record in managing long-term relationships with partners / customers
Exceptional organizational skills, with a proven ability to juggle and complete multiple tasks and projects simultaneously in a fast-paced environment
The capacity to work collaboratively with cross-functional teams, fostering a productive and cooperative environment
The ability to quickly learn and understand complex issues, analyze root causes and solution options, and synthesize conclusions, and to communicate these effectively to partners and internal teams
Superior verbal, written and presentation skills, as well as the ability to work effectively across internal and external organizations
Experience in B2B SaaS technology partnerships preferred
Demonstrates strong automation and AI capabilities
Writes and speaks fluent English
It's not required to have experience working remotely, but considered a plus

Nice to have

Experience in B2B SaaS technology partnerships preferred
It's not required to have experience working remotely, but considered a plus

What we offer

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

Social Value Portal Ltd - All Job Offers

Select Country

Senior Implementations Program Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Senior Implementations Program Manager

Senior Program Manager

Senior Program Manager

Senior Program Manager FP&A and AI Systems

Senior Program Manager, Infrastructure Legal Affairs

Senior Program Manager

Senior Program Manager, AV Compliance - International Vehicle and Driver Compliance

Senior Program Manager, Chief of Staff Office

Senior Program Manager, Site Technology

Our AI answers in your language