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Serve as the liaison and dedicated resource to Plan Sponsors and Financial Advisors as they onboard to Vestwell's platform. Manage projects, collaborate cross-functionally with internal stakeholders to enhance our onboarding experience, and provide subject matter expertise on plan design and training for Plan Sponsors.
Job Responsibility:
Primary internal client advocate representing plan sponsor and advisor contacts
Managing all aspects of the onboarding process from point of sale through successful transition of new plans to our platform
Coordinating with financial advisors, plan sponsors, prior recordkeepers, and/or third-party administrators to determine conversion timelines, key action items, and delivery dates, as well as communicating overall project status to both external and internal stakeholders
Collaborating cross-functionally to provide support where needed and ensure the team can deliver against expected service level agreements
Requirements:
2-4 years of experience in project management and leading team initiatives end to end
Professional experience using and optimizing internal technical operational tools (e.g. Jira, Zendesk, Asana, Google Workspace)
Demonstrated aptitude for learning, creating, and iterating rapidly
Willingness to learn retirement plan design and plan conversion processes from point of sales to release of conversion data
Nice to have:
General knowledge of ERISA rules and requirements, and experience with one or more compliance / recordkeeping systems (e.g. SunGard Relius, ASC, FIS)
Qualified 401(k) Administrator (QKA) or higher ASPPA credential