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Senior Implementation Partner, In-Store

United States, Atlanta Employment contract 81300.00 - 142000.00 USD / Year · Job Posted May 30, 2026
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Job Responsibility

  • Act as a strategic partner across departments including Sales, Product, and Customer Success
  • Ensure alignment on complex client objectives from pre-sale through ongoing support while leading cross-functional initiatives to optimize the implementation process
  • Take ownership of the implementation lifecycle for complex, multi-location, and high-value enterprise accounts
  • Develop tailored implementation strategies to meet each client's unique requirements with a focus on maximizing value, driving platform adoption, and achieving ROI
  • Take ownership of designing, organizing, and delivering comprehensive onsite training sessions for key clients
  • Tailor training content to address each client's specific needs, ensuring full platform adoption and alignment with their business goals
  • Lead the strategic planning, scheduling, and resource management of high-stakes implementation projects
  • Anticipate and manage cross-functional dependencies while proactively identifying risks and taking ownership of solutions to keep projects on track
  • Actively contribute to the onboarding and training of new team members
  • Share best practices, insights, and technical expertise to accelerate their development while serving as a mentor through the complexities of enterprise implementations

Requirements

  • 4+ years of experience in customer-facing roles such as implementation, onboarding, account management or support – ideally within SaaS or hospitality
  • Experience leading complex or Enterprise implementations, including multi-location or high-value customers
  • Strong project management skills, with a proven ability to manage multiple workstreams, stakeholders, and deadlines
  • Excellent written, verbal, and presentations skills – with the ability to communicate technical concepts clearly to non-technical audiences
  • A consultative, solutions-oriented mindset and experience building trusted relationships with senior customer stakeholders
  • Comfort operating in ambiguity, influencing without authority, and adapting quickly as priorities evolve
  • Familiarity with tools such as Salesforce, Zoom, Smartsheet, Google or similar project management and CRM platforms

What we offer

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • wellness benefits
  • commuter benefits match
  • paid time off and paid sick leave
  • medical, dental, and vision benefits
  • 11 paid holidays
  • disability and basic life insurance
  • family-forming assistance
  • mental health program
  • flexible paid time off/vacation
  • 80 hours of paid sick time per year

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