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Senior Implementation Manager

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Culture Amp

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Location:
United States , New York City

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

125000.00 - 140000.00 USD / Year
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Job Description:

As a Senior Implementation Manager for our North America Enterprise segment, you will ensure customers integrate and realize the value from Culture Amp’s platform quickly and confidently. You’ll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer’s activation window, scope, and success criteria.

Job Responsibility:

  • Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations
  • Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup
  • Lead project planning and execution: define milestones, roles, risks, and dependencies
  • Proactively identify and resolve implementation issues and escalations in partnership with cross-functional experts
  • Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists
  • Partner with the Customer Success Manager to create a smooth handoff to post-implementation
  • Represent the Voice of the Customer: capture and synthesize insights from implementations
  • Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards
  • Elevate the team: share best practices, mentor peers, and model senior-level communication

Requirements:

  • Proven track record of successfully managing and implementing projects, preferably in a customer facing role
  • Ideally 2 - 4 years' experience of implementing SaaS products with customers
  • Experience with project management, customer success, or a related field
  • Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
  • Problem-solving abilities and a proactive approach to identifying and addressing potential issues
  • Ability to clearly articulate technical topics to a non-technical audience

Nice to have:

  • Experience implementing HR tech, people analytics, or adjacent employee experience platforms
  • Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts)
  • Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus
What we offer:
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Medical insurance coverage for you and your family (Available for US & UK only)

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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