Senior Implementation Manager

• Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients
• Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded
• Acts as a single point of contact for benefit plan implementation
• Mediates and coordinates resolution of all project deliverables and implementation related tasks
• Develops and executes implementation strategy consistent with customer expectations
• Ensures strategy is administered in accordance with all performance guarantee arrangements
• Engages team members to follow through on their responsibilities
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process

• 2 to 5 years in depth knowledge of Health Plans/Benefits Implementation experience
• 2 to 5 years Health Plans/Benefits Implementation experience
• 2 years project management and leadership experience
• Negotiation and conflict resolution skills across various levels of the organization
• Ability to remain flexible yet focused during stressful situations
• Attention to detail and accuracy while focusing on overall project deliverables
• Ability to express complex concepts in a clear and concise manner
• Highly organized and able to quickly prioritize multiple assignments with high quality results

Proficiency in Microsoft: Excel, Word, and Teams

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access