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The Sr. Implementation Manager leads the delivery of complex, cross-functional initiatives by creating structure, driving momentum, and ensuring outcomes are achieved with quality and consistency. Reporting to a Director, this role operates as a senior individual contributor who partners across functions to move work from concept to reality.
Job Responsibility
Lead end-to-end delivery of assigned initiatives with full ownership for timeline, scope, risk, and results
Translate initiative goals into clear milestones, deliverables, dependencies, and sequencing
Drive cross-functional accountability without direct authority
Anticipate and manage risks, changes, and decision points throughout execution
Maintain consistent delivery cadence, governance, and status communication
Facilitate alignment across stakeholders when priorities, scope, or timing conflict
Ensure solutions are implemented, adopted, and stabilized, not just delivered
Support change readiness through implementation planning, communications coordination, and manager enablement
Contribute to the continuous improvement of delivery standards and tools
Partner closely with the Director to calibrate priorities, capacity, and sequencing
Requirements
Bachelor's degree in Business, Operations, Technology, HR, or related field
6–10 years of experience leading cross-functional initiative delivery
Experience operating as a senior individual contributor
Strong ability to influence without authority
Exceptional organization, prioritization, and communication skills
Comfort navigating shifting priorities and stakeholder complexity
Strong business judgment and decision-making capabilities
Nice to have
Knowledge of Lean, Six Sigma, or process improvement methodologies
Experience supporting transformation, system rollouts, operating model changes, or enterprise initiatives
Background in matrixed or multi-location environments
Exposure to People, Technology, Operations, or Enterprise Programs
What we offer
comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement