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Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity.
Job Responsibility
Lead team performance against KPIs: Implementation NPS, pilot conversion, and user activation and serve as the primary point of contact for the customer throughout the partnership
Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria
Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows
Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels
Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation
Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them
Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers
Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building
Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases
Participating in bi-weekly sprint planning / retro sessions, and quarterly planning sessions
Managing APIs and integrations to ensure seamless functionality for customers
Working with customers from onboarding to production roll-out
Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri
Requirements
6+ years in software implementation/project execution
2+ years managing people
Full-stack experience: React, TypeScript, Node.js
You're located in San Francisco or the Bay Area (or willing to relocate)
Nice to have
HIPAA
FHIR
HIE
IHE
EHR/EMR
NPI
TEFCA
ADT
HL7
HEDIS
RAF
SNOMED
LOINC
ICD-10
What we offer
Competitive equity + compensation package
Full family Platinum health insurance, dental, and vision coverage
401(k) retirement plan + matching
Flexible work from home or in-office
Healthy lunches, complimentary when working in-office (breakfast/dinners as needed)