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Senior Implementation Engineer

United States, San Francisco Employment contract 160000.00 - 190000.00 USD / Year · Job Posted July 04, 2026
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Job Description

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity.

Job Responsibility

  • Lead team performance against KPIs: Implementation NPS, pilot conversion, and user activation and serve as the primary point of contact for the customer throughout the partnership
  • Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria
  • Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows
  • Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels
  • Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation
  • Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them
  • Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers
  • Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building
  • Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases
  • Participating in bi-weekly sprint planning / retro sessions, and quarterly planning sessions
  • Managing APIs and integrations to ensure seamless functionality for customers
  • Working with customers from onboarding to production roll-out
  • Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri

Requirements

  • 6+ years in software implementation/project execution
  • 2+ years managing people
  • Full-stack experience: React, TypeScript, Node.js
  • You're located in San Francisco or the Bay Area (or willing to relocate)

Nice to have

  • HIPAA
  • FHIR
  • HIE
  • IHE
  • EHR/EMR
  • NPI
  • TEFCA
  • ADT
  • HL7
  • HEDIS
  • RAF
  • SNOMED
  • LOINC
  • ICD-10

What we offer

  • Competitive equity + compensation package
  • Full family Platinum health insurance, dental, and vision coverage
  • 401(k) retirement plan + matching
  • Flexible work from home or in-office
  • Healthy lunches, complimentary when working in-office (breakfast/dinners as needed)
  • Quarterly company off-sites with the team
  • MacBook provided by us
  • Unlimited PTO

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