Senior Implementation Consultant

• Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
• Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
• Clearly communicate implementation status, issues, risks, and effort
• Build and sustain in-depth product knowledge regarding our core products
• Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations
• Apply vertical industry and functional best practices as applicable to each customer
• Establish and oversee the customer's initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
• Troubleshoot and triage customer issues during implementation
• Work with Sales to scope, estimate, and write Statements of Work for new projects
• Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client's core architecture as well as identifying future growth and expansion opportunities with existing customers
• Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

• Familiarity with implementing Software-as-a-Service solutions
• Several years of experience working on enterprise-scale deployments
• Strong application functional expertise, expertise in business application deployment cycles, and strong account management expertise
• Project management experience
• Self-motivated team player ready to embrace a fast-paced, high-growth environment
• 5+ years of consulting/client-facing experience
• Passion for cloud technologies

comms background

• Competitive Compensation
• LTIP (unit-based Long Term Incentive Plan)
• flexible working time models
• hybrid work
• yearly flex work allowance of $2400
• 31 vacation days annually (incl. one floating holiday)
• pro rata fully paid Fridays off during August
• RRSP program with company match
• health plans, including dental & vision
• 12 weeks of paid parental leave
• Volunteer Day one day off per year for supporting a social project
• equity
• life and disability insurance
• wellness days
• paid holidays
• paid time off (PTO)