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As a Senior Implementation Consultant on our Professional Services team, you will be a key contributor to the digital transformation of healthcare across Manitoba. This role is central to successfully rolling out our Electronic Medical Records (EMR) to various ambulatory clinics and healthcare institutions across the province. You will be trained to deploy numerous Altera applications, with a primary focus on the Sunrise EMR Core and Ambulatory functionalities, including related products such as DBmotion, CPM, Opal, and Patient Portal. In addition, you will provide expert workflow consulting services by following a structured methodology through all phases of the implementation life cycle. Your efforts will directly ensure the successful and seamless implementation and utilization of our solutions, moving clinics from paper-based to fully electronic platforms.
Job Responsibility:
Implement the full suite of Altera software solutions, with emphasis on our Sunrise EMR (Core and Ambulatory), at our client sites, primarily in Manitoba
Perform all project workplan tasks in accordance with contracted project scope, functioning as a vital member of a larger project team
Perform complex system configuration tasks, including providing high-level consultation and technical guidance on system configuration to clients
Provide expert workflow consultation and guidance to clients on critical ambulatory processes, including registration, scheduling, and clinical documentation
Proactively identify, resolve, and/or escalate system and complex workflow issues that arise throughout your implementation project
Provide comprehensive activation support
consistently meet or exceed client utilization and transformation targets
Set appropriate expectations with various client stakeholders and expertly manage them throughout the project life cycle
Anticipate client needs, function as a client advocate, and demonstrate exceptional stakeholder engagement skills to foster successful project delivery
Requirements:
Bachelor’s degree or equivalent years of experience required
2+ years of hands-on healthcare IT implementation and configuration experience
Strong, demonstrated functional knowledge of an EMR/EHR system
Must have experience working as part of a formal implementation project team that has successfully rolled out EMR systems
Proven client presentation experience
strong written and oral communication skill set, with the ability to communicate effectively with diverse stakeholders
Project management experience
skilled at managing numerous key priorities simultaneously during a long-term (e.g., 12-month) implementation cycle
History of taking on roles, tasks, and projects where quickly learning new information is required
Nice to have:
Specific expertise in Altera Sunrise EMR (Core or Ambulatory) is preferred
Experience with Epic or Meditech is also valued if coupled with deep knowledge of essential clinic workflows
Clinical background preferred (SME who has rolled out clinics)
Technical background, i.e. background in SQL or SSRS reporting preferred
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