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Senior Implementation Consultant (Workfront)

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BASIC/DEPT®

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You are a strategic, client-facing Sr. Implementation Consultant focused on driving digital transformation through best-in-class work management solutions. Your primary mission is to ensure our top-tier enterprise clients achieve measurable business success through the strategic implementation of Adobe Workfront. You are an expert at assessing client needs, designing complex workflows, and configuring enterprise-level Workfront solutions. You thrive on increasing solution adoption, integrating Workfront across the full Adobe Experience Cloud ecosystem (AEM, AJO, etc.), and providing the change management and process optimization guidance that delivers lasting business value.

Job Responsibility:

  • Design and configure enterprise-level business process solutions using Adobe Workfront to achieve client business objectives
  • Align Workfront with other Adobe products within the content supply chain (e.g., Creative Cloud, Adobe Experience Manager, Campaign, Marketo, Target)
  • Lead customers through strategic implementations and develop solution designs that provide strategic value while solving near-term business problems
  • Increase the adoption of Workfront by identifying and solving unidentified client problems, significantly enhancing business value
  • Create essential implementation artifacts, including project plans, design documents, templates, layouts, queues, custom forms, reports, and more
  • Deliver high-quality consulting services for Workfront implementation and go-live success
  • Serve as a business process workflow/configuration Subject Matter Expert (SME) for clients and internal stakeholders
  • Mentor, coach, and provide knowledge resources and escalation support for clients
  • Contribute to the continuous improvement of DEPT®'s product and implementation methodologies
  • Be willing and able to travel up to 20% (and occasionally up to 50% for specific engagements) to support client needs

Requirements:

  • A Bachelor's degree and proven business process consulting experience
  • 5+ years of experience as an onsite business process/management consultant, specifically with Adobe Workfront
  • Understanding and experience with the larger Adobe Experience Cloud suite of products, especially AEM, Adobe Journey Optimizer (AJO), Campaign, Target, and other personalization tools
  • A proven track record of delivering end-to-end solutions for enterprise organizations (5,000+ employees)
  • Experience in change management methodologies is highly preferred
  • Proven ability to develop and document business processes
  • High technical aptitude, with experience in API-driven integrations, migrations, and enhancements recommended
  • Experience working with 3rd party software integrations and proficient in RESTful/GraphQL APIs
  • Excellent interpersonal, problem-solving, and relationship skills, including empathy, effective communication, self-awareness, self-regulation, and motivation
  • Strong analytical skills to draw connections between disparate problems and solutions
  • The ability to work on multiple tasks and prioritize your personal workload effectively
  • Leadership skills to drive adoption over complexity and perfection
  • A strong desire to learn and teach others

Nice to have:

  • Experience in change management methodologies is highly preferred
  • High technical aptitude, with experience in API-driven integrations, migrations, and enhancements recommended
What we offer:
  • 15 days holiday (per annum, pro rata)
  • 10 paid sick days off, not pro rata
  • A flexible, hybrid working policy
  • Buddy Program
  • A reputation for doing good
  • Awesome clients
  • The opportunity for possibility
  • Global annual DEPT® Cares Month
  • Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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