Senior Implementation Consultant (Professional Services) Job at BlackLine (New York)

Job Description

Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: The Senior Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing mid-market and enterprise clients. Using their extensive knowledge of the BlackLine application, they are able to advise customers on best practices and work with customers through complex requirements to configure the suite of products to perform as needed. This role is also responsible for consulting with the client regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.

Job Responsibility

Manages a diverse portfolio and delivers mid-market to large-scale implementation projects, spanning multiple sectors
Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction
Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc
Utilizes business acumen, Accounting/Finance Industry knowledge, and product knowledge to serve as a trusted advisor and become an application expert to address client use cases and business challenges
Builds strong and positive relationships with client contacts, including executive sponsors and management for the duration of the project and post-delivery transition
Drives analysis and provides client recommendations at both strategic and operational levels, based on project objectives
Elicits, documents, interprets and translates client business requirements or high-level requirements to be used for application configuration and testing solutions during implementations
Responds to client communications and proactively researches, resolves issues, and provides best practices with a high sense of urgency and customer service
Manages project deliverables from beginning to end and defines and confirms scope, ensuring that all specifications are clearly defined to satisfy expectations
Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle including budgetary, timeline and performance considerations
Leads, mentors, trains and coaches less tenured implementation consultants to complete project outputs
Performs other tasks and responsibilities as required

Requirements

Bachelor's degree or equivalent work experience
At least 5 years of experience in Consulting Services, Client Services and/or Professional Services environment
Two years of experience with BlackLine or similar products
Proven experience to balance multiple projects at any given time and stay on top of all details, with enterprise level customers
Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
Expertise with installation, configuration, troubleshooting, and support of software application
Experience in a high-revenue producing environment (eg billing of time and materials)
Demonstrated and proven experience documenting Business Requirements for software development and technical specifications
Previous Business Analysis experience
Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
Knowledge of MS Office, MS Project, Salesforce/CRM, Accounting Software
Knowledge of accounting terminology and processes (e.g. month-end close process)
Excellent communication skills, strong organizational skills and attention to detail
Effective negotiation/conflict resolution skills
Effective problem-solving and critical thinking skills
Demonstrated project management skills
Strong client relationship skills
Ability to deliver world-class service and high-impact results
Ability to foster a sense of inclusiveness
Ability to manage self and others under pressure and time-sensitive deadlines
Ability to navigate ambiguous or difficult situations or personalities
Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually

Nice to have

Three plus years of experience in the audit/accounting industry preferred
Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments
Experience with large scale ERP systems including SAP and Oracle preferred
PMP Certification
Background in Sales and Customer Service

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

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Senior Implementation Consultant (Professional Services)

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