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Senior Implementation Associate

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DoorDash

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Location:
United States , Tempe

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Contract Type:
Not provided

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Salary:

25.60 - 37.60 USD / Hour

Job Description:

The Senior Implementation Associate on DoorDash’s New Verticals Implementation Team plays a key role in launching new SMB merchant partnerships. This role manages the full merchant journey—from late-stage sales through onboarding, implementation, and post-launch support—ensuring smooth setup, optimized platform presence, and operational efficiency. The position requires strong project management, cross-functional collaboration, and direct engagement with merchants.

Job Responsibility:

  • Manage the full merchant journey—from late-stage sales through onboarding, implementation, and post-launch support
  • Ensure smooth setup, optimized platform presence, and operational efficiency
  • Own the end-to-end merchant experience through hands-on project management—from onboarding to go-live and beyond
  • Build strong relationships by engaging directly with merchants throughout the entire journey
  • Tackle one of e-commerce’s toughest challenges: organizing thousands of unique items with limited existing data

Requirements:

  • 2–3 years of experience in Implementation, Customer Success, or Account Management
  • Familiarity with POS systems, Open APIs, or SFTP integrations
  • Strong project management & organizational skills
  • Strong client communication & relationship building skills
  • Technical aptitude & problem-solving skills
What we offer:
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program
  • Flexible paid time off/vacation for salaried roles
  • Paid sick time

Additional Information:

Job Posted:
March 21, 2026

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