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CVS Health Logo CVS Health · IT - Administration

Senior Implementation Analyst

United States, Hartford Employment contract 46988.00 - 112200.00 USD / Year · Job Posted June 30, 2026
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Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

  • Controls all aspects of customer benefits plan implementation
  • Communicates with stakeholders internally and externally to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded
  • Responsible for directing all aspects of customer benefit plan implementation
  • Partners with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded
  • Leads process improvement efforts to promote on-going enhancements to program installation
  • Mediates and coordinates resolution of all project deliverables and implementation related issues
  • Develops and executes implementation strategy consistent with customer expectations
  • Ensures strategy is administered in accordance with all performance guarantee arrangements
  • Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process
  • Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration and reporting requirements
  • Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.)
  • Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization
  • Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both Aetna and clients
  • Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials
  • Participates in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process
  • May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products
  • Furnishes essential feedback on the effect new products lend to the implementation process
  • May assist with the selection of implementation staff and the development of training activities
  • Mentors and coaches new/junior staff members

Requirements

  • 3-5 years in depth knowledge of healthcare industry experience
  • 3 + years Project management and leadership experience
  • Experience preparing and delivering presentations
  • Experience interacting with various levels of the organization to effectively influence others and achieve optimal results
  • Proficient in Microsoft (pivot tools, excel, PP presentations)
  • Bachelors preferred or equivalent work experience

Nice to have

  • 5-7 years of in depth knowledge of healthcare, PBM, Account Management
  • Medicare experience
  • Knowledge of Claims and Benefits Testing/Processing
  • Automation, AI tools

What we offer

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
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