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Senior ICT-Supporter

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Randstad

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Location:
Switzerland , Sankt Gallen

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Senior ICT-Supporter (m/w/d) 100% at Sankt Gallen. Temporary position in Information Technology. Responsibilities include IT onsite support, Windows 11 and Microsoft 365 support, meeting room support, device lifecycle management, user onboarding/offboarding, network troubleshooting, datacenter support, incident management, VIP support, coordination with teams and external providers, project support, and documentation.

Job Responsibility:

  • IT onsite support at the St. Gallen location (1st & 2nd level)
  • Support for Windows 11 and Microsoft 365 (including Teams, SharePoint)
  • Meeting room support (AV/VC), including setup and troubleshooting
  • Device staging, rollouts, replacements, and lifecycle management
  • User onboarding & offboarding (account setup, hardware preparation)
  • Support for laptops, desktops, mobile devices, and peripherals
  • Basic network troubleshooting (LAN, Wi-Fi, docking stations)
  • Installation and replacement of network components (e.g., switches, access points)
  • Datacenter support (hands & eyes, cabling, hardware handling)
  • Incident management (e.g., via ServiceNow), including analysis, escalation, and follow-up
  • VIP support with focus on rapid restoration of productivity
  • Coordination with internal teams and external service providers
  • Support for IT projects, rollouts, and site changes
  • Documentation and maintenance of knowledge base articles
  • Prioritized support for management and critical user groups
  • Structured issue analysis and close collaboration with global IT, network, and security teams
  • Hands & eyes support for global and regional IT teams
  • Coordination of maintenance activities, changes, and service interventions
  • Support in regulated environments (e.g., GMP)

Requirements:

  • Completed IT-related apprenticeship or equivalent experience (1st/2nd level support)
  • Several years of experience in onsite support / support engineering
  • Strong knowledge of Windows 11 and Microsoft 365
  • Experience with end-user devices and lifecycle management
  • Hands-on mentality with a structured and self-driven approach
  • Strong customer and service orientation
  • Good German and excellent English language skills

Additional Information:

Job Posted:
May 19, 2026

Expiration:
July 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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