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Randstad Logo Randstad · IT - Administration

Senior ICT-Supporter

Switzerland, Sankt Gallen · Job Posted June 01, 2026
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Job Description

A leading pharmaceutical company based in St Gallen is looking for a Sr. ICT supporter. Your Responsibilities: IT Hands-On Support onsite at our St. Gallen location; VIP Support for Management and Critical User Groups; Installation and Replacement of Network Components; Datacenter Support; Mobile Device Management; Laptop and Desktop Staging & Deployment - Device staging, rollout, replacement of end-user hardware; Meeting Room Support - including AV setup and troubleshooting; Support for Windows 11 and Microsoft 365 environments; User onboarding & offboarding, including account setup and device preparation; Basic Network Troubleshooting (e.g., LAN issues, docking stations, Wi-Fi connectivity); Support for laptops, desktops, mobile devices, and peripherals; Onsite Support for Global and Regional IT Teams & Facility; Coordination with Vendors & External Service Providers; Documentation; Participation in IT Projects & Certified Areas. Your Profile: Completed IT-related apprenticeship or equivalent experience (1st/2nd Level Support); Strong knowledge of Windows 11 and Microsoft 365; Practical experience with end-user hardware and device lifecycle processes; Customer focused attitude, strong communication skills, and a hands-on mentality; many years of experience in onsite- and support enginnering; Self-driven, reliable, and structured working approach; Good english and speaking any other language is a plus. Its an urgent position, if you are intrested apply soon or can send me an email Richa.bali@randstaddigital.com.

Job Responsibility

  • IT Hands-On Support onsite at our St. Gallen location
  • VIP Support for Management and Critical User Groups
  • Installation and Replacement of Network Components
  • Datacenter Support
  • Mobile Device Management
  • Laptop and Desktop Staging & Deployment - Device staging, rollout, replacement of end-user hardware
  • Meeting Room Support - including AV setup and troubleshooting
  • Support for Windows 11 and Microsoft 365 environments
  • User onboarding & offboarding, including account setup and device preparation
  • Basic Network Troubleshooting (e.g., LAN issues, docking stations, Wi-Fi connectivity)
  • Support for laptops, desktops, mobile devices, and peripherals
  • Onsite Support for Global and Regional IT Teams & Facility
  • Coordination with Vendors & External Service Providers
  • Documentation
  • Participation in IT Projects & Certified Areas

Requirements

  • Completed IT-related apprenticeship or equivalent experience (1st/2nd Level Support)
  • Strong knowledge of Windows 11 and Microsoft 365
  • Practical experience with end-user hardware and device lifecycle processes
  • Customer focused attitude, strong communication skills, and a hands-on mentality
  • many years of experience in onsite- and support enginnering
  • Self-driven, reliable, and structured working approach
  • Good english and speaking any other language is a plus.

Nice to have

speaking any other language is a plus.

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