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This position is responsible for aligning resources and delivering customized Human Resource service solutions aligned with clients’ business goals resulting in improved performance management and positively impacting client businesses. Collaborates with client senior and C-Suite level and Key Decision Makers (KDMs) to build deep meaningful relationships, troubleshoot situations, and provide guidance as a trusted business advisor and thought partner. Acts as a strategic partner in managing internal projects and relationships. Demonstrates depth and breadth of service and level of care expected with internal and external customers.
Job Responsibility:
Manages assigned clients, including a mix of complex clients, by consistently contributing to clients’ overall success and growth while maintaining high customer satisfaction and retention
Develops and maintains strategic and effective relationships, provides sound guidance and value-added solutions that contribute to clients’ success and growth of their business and results in high customer satisfaction and retention
Fosters relationships with client HR and senior leaders, advises clients on HR compliance and business goals, tailoring approaches as needed
Utilizes profound knowledge in employee relations, legislation interpretation, benefits, wage and hour regulations, and employee performance management
advises clients on human resource-related issues
suggests innovative HR strategies
Engages with internal support teams
Analyzes data and statistics for trends and patterns
Based on metrics and analysis, makes recommendation for policies and activities to improve the organizational culture
Facilitates client trainings
Collaborates with clients and Account Executives on HR goals in alignment with business objectives
Understands and implements client’s people, organizational structure, and leadership development strategies throughout the business life cycle
Engages proactively with clients to continually understand evolving organizational strategy and goals
Ensures all client and client-related interactions are properly and timely documented
Partners with and guides HR Representative/Data Support Specialists, HR Specialists, and Account Executives
Pilots new internal tools, resources, and products and provides feedback
Participates in and may lead project teams and focus groups to improve processes or client solutions
Requests or volunteers to deliver training and other development opportunities for internal partners and peers
Acts as Subject Matter Expert (SME) on processes, projects or tools as requested by leadership
Connects with peers and internal resources across the company and in other regions to identify opportunities for process improvement and collaboration
Understands Customer for Life strategy, recognizing when and how to introduce options to clients and engaging the appropriate internal resources
Supports Sales organization including partnering individual with BPA in prospect meetings
Understands client power structure and dynamics, advising, negotiating and influencing client toward HR compliance and business goals
Creates content and hosts knowledge sharing sessions with team
Understands Insperity and approved partner technologies and proactively consults with clients to deliver client value tied to initiatives and goals
Requirements:
Bachelor's Degree in Human Resources, Business Administration or a related field or equivalent work experience is required
Eight or more years of end-to-end Human Resources operations experience required with a focus on HR Generalist, HR Business Partner, or Manager roles is required
Prior experience in multi-state companies who have at least 500 employees is required
Experience operating in a matrixed environment is preferred
At least one of the below certifications is preferred: Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP)
Nice to have:
Experience operating in a matrixed environment is preferred
At least one of the below certifications is preferred: Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP)
What we offer:
Flexibility: Over 80% of Insperity’s jobs have flexibility
Career Growth: Insperity provides many ways to grow with the company
We offer continuous learning programs, mentorship opportunities and ongoing training
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more
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