CrawlJobs Logo
ASML Logo ASML · Human Resources

Senior HR Services Representative

Taiwan, Hsinchu · Job Posted April 24, 2026
Apply Position
Job Link Share

Job Description

The Senior HR Services Representative is a key member of the People Operations TWCNSEA team, serving as a trusted point of contact for employees and managers on HR processes, policies, and employee life‑cycle topics. In this role, you will handle HR inquiries and processes, ensure accurate and timely case resolution, and contribute to continuous improvement of HR services to deliver an excellent employee experience across Taiwan, Singapore and Malaysia. This position requires strong operational HR expertise, sound judgment, and the ability to work within global standards while considering local regulations and practices.

Job Responsibility

  • Act as a primary point of contact for employees and managers on HR-related inquiries, including onboarding, employee life-cycle events, and general HR policies and processes
  • Resolve HR cases by applying HR policies, procedures, and local labor regulations with sound judgment
  • Manage HR cases end-to-end, ensuring accuracy, timeliness, and a positive employee experience
  • Support and guide less experienced team members by sharing knowledge and best practices
  • Identify recurring issues, process gaps, or risks, and actively contribute to process standardization, simplification, and automation initiatives
  • Participate in HR projects and continuous improvement initiatives within People Operations
  • Monitor and contribute to team KPIs, including quality, efficiency, and customer satisfaction, and support problem-solving when results are off-track
  • Collaborate closely with HR Business Partners, Payroll, HR Expertise teams, and other stakeholders to ensure aligned and compliant HR service delivery

Requirements

  • Bachelor’s degree or above, preferably in Human Resources, Business Administration, or a related field
  • 5 years of relevant experience in HR Services, HR Operations, or a similar HR role
  • Hands-on experience supporting employee life-cycle processes and handling HR inquiries in a regional or multinational environment
  • Experience working with HR systems and case management processes
  • Exposure to process improvement or project work is a strong advantage
  • Strong knowledge of HR processes, policies, and employee life-cycle management
  • Ability to handle cases with professionalism, discretion, and judgment
  • Customer-focused mindset with excellent communication and stakeholder management skills
  • Strong problem-solving capabilities
  • able to identify root causes and improvement opportunities
  • Comfortable working in a structured, process-driven and fast-paced environment while adapting to change
  • Ability to collaborate effectively across teams and cultures
  • Fluency in both English and Mandarin is required
ASML - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior HR Services Representative

8 matching positions

Senior HR Operations Specialist (People Team)

Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven project and operational program management skills and experience of 4-7 years, with the ability to lead complex cross-functional initiatives, manage parallel work-streams, translate operational needs into clear plans and deliverables, and drive execution in fast-paced and dynamic environments
  • Strong systems and technology orientation, with the ability to understand how processes and systems operate, navigate ambiguity, identify dependencies and impacts, and define operational requirements when implementing changes, driving process improvements, automating workflows, or scaling solutions
  • Exceptional ability of stakeholder management, communication, and influencing skills, with the ability to build trusted relationships, align diverse stakeholders, and drive cross-functional initiatives in both Hebrew and English
  • High attention to detail, structured problem-solving abilities, and a proactive, hands-on approach with strong ownership
  • Bachelor's degree in Industrial Engineering & Management, Business Administration, Information Systems, or a related field, or equivalent practical experience
Job Responsibility
Job Responsibility
  • Lead cross-functional operational initiatives and projects, including process improvements, automation, systems implementations, integration efforts, compliance-related initiatives, and scalability programs
  • Drive complex projects from planning through execution, balancing multiple priorities and stakeholders
  • Build expertise in HR operations, systems, and process optimization within a global environment
  • Maintain local knowledge resources and ensure information remains accurate and up to date
  • Execute the country-level HR Operations strategy, aligning local priorities with global goals and operating models
  • Deliver a best-in-class employee experience through exceptional service, operational excellence, and resolution ownership
  • Oversee HR processes and programs across the employee lifecycle, ensuring effective and compliant service delivery
  • Partner with HR teams and stakeholders to execute operational initiatives and represent local requirements in global programs and projects
  • Provide operational expertise on process design, reporting, and the impact of workflow or system changes
  • Fulltime
Read More
Arrow Right

Senior HR Operations Specialist (People Team)

Lead cross-functional operational initiatives and projects, including process im...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
paloaltonetworks.com Logo
Palo Alto Networks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven project and operational program management skills and experience of 4-7 years, with the ability to lead complex cross-functional initiatives, manage parallel work-streams, translate operational needs into clear plans and deliverables, and drive execution in fast-paced and dynamic environments
  • Strong systems and technology orientation, with the ability to understand how processes and systems operate, navigate ambiguity, identify dependencies and impacts, and define operational requirements when implementing changes, driving process improvements, automating workflows, or scaling solutions
  • Exceptional ability of stakeholder management, communication, and influencing skills, with the ability to build trusted relationships, align diverse stakeholders, and drive cross-functional initiatives in both Hebrew and English
  • High attention to detail, structured problem-solving abilities, and a proactive, hands-on approach with strong ownership
  • Bachelor's degree in Industrial Engineering & Management, Business Administration, Information Systems, or a related field, or equivalent practical experience
Job Responsibility
Job Responsibility
  • Execute the country-level HR Operations strategy, aligning local priorities with global goals and operating models
  • Deliver a best-in-class employee experience through exceptional service, operational excellence, and resolution ownership
  • Oversee HR processes and programs across the employee lifecycle, ensuring effective and compliant service delivery
  • Partner with HR teams and stakeholders to execute operational initiatives and represent local requirements in global programs and projects
  • Provide operational expertise on process design, reporting, and the impact of workflow or system changes
Read More
Arrow Right

Senior HR Business Partner

Role: Senior HR Business Partner. Location: Manchester City Centre. Contract Typ...
Location
Location
United Kingdom , Manchester
Salary
Salary:
22.58 - 35.72 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HR / ER Business Partner experience ideally within a regulatory body or public sector environment although this is not essential
  • A proven track record in managing complex ER cases while adhering to set policies & procedures
  • A strong background in partnering with HR colleagues and senior leaders to deliver a best in class people partner / ER service
  • Experience of providing strategic advice and guidance to Managers throughout the organisation on a wide range of complex ER cases in line with legislation, best practice and policies & procedures
  • Strong knowledge of HR and ED&I best practice and employment legislation
  • Ability to manage a busy work/case load in a methodical and organised way to deliver outcomes within agreed timescales
  • Ideally CIPD Level 5+ or equivalent
Job Responsibility
Job Responsibility
  • To provide advice, support and guidance to line managers and staff on people policies and procedures to ensure current legislation and best practice are complied with
  • To provide expert advice across the full suite of employee relations casework, including disciplinaries, grievance, health capability and performance management
  • Support Team Managers with investigating disciplinaries and grievances
  • Carry out standalone ER case work on complex cases and providing relevant advice to team managers
  • To act as the People Team representative in hearings to ensure appropriate advice is provided and people policy and procedures are adhered to
  • Liaise with senior leaders on complex ER cases and attend directorate meetings where appropriate and share key messages with the operational teams
  • To promote and role model organisation values
  • To identify areas for improvement in processes and procedures to ensure the People function and services are continually improved
  • To support the ongoing review of our policies, processes and procedures to bring them in line with our tone of voice work and to develop new policies as required
  • To carry out other duties as and when required
What we offer
What we offer
  • Competitive salary entirely based on skills and experience - hourly equivalent of £41-65K
  • Hybrid working options to support work-life balance - one day per week in office (usually a Tuesday, occasional flexibility required depending on meetings)
  • Increase to 38 days holiday (inclusive of bank holidays) after 12 weeks in temp contract
  • Opportunities for professional development and training
  • A supportive and friendly workplace culture
  • Access to employee wellness programs and resources
  • Fulltime
Read More
Arrow Right

Senior HR Business Partner

BAE Systems is looking for a dynamic, results-driven HR Business Partner to coll...
Location
Location
United States , Falls Church
Salary
Salary:
118747.00 - 201870.00 USD / Year
baesystems.com Logo
Baesystems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree and 8 years' work experience – or – equivalent experience and education
  • Previous experience in an HR business partnering role, with strengths in employee culture initiatives, employee relations, and operational support
  • Analytical mindset, with the ability to interpret data and use insights to guide HR recommendations
  • Working knowledge of US Federal Employment Laws, ensuring compliance and business understanding
  • Ability to work effectively with leaders at multiple levels, using strong communication and relationship-building skills to coach managers and execute priorities
  • A customer-focused approach, with a collaborative style and a commitment to continuous improvement
  • Strong time management and prioritization, effectively executing a high-volume of HR transactions.
Job Responsibility
Job Responsibility
  • Serve as a key partner to business leaders, implementing Human Resource (HR) strategies and owning the execution of programs that align with corporate objectives and business goals
  • Provide day-to-day support for employee relations issues, investigations, EEO compliance, talent management, emerging talent programs, training and development, compensation, benefits, etc.
  • Use data and analytics to provide actionable insights to leadership and guide HR decisions that improve team and business outcomes
  • Work closely with managers to translate business strategies into practical solutions, bringing a project-oriented approach in delivery of work
  • Seamlessly manage multiple HR priorities and projects across the business, approaching each challenge with a bias for action and a focus on refining processes
  • Address employee relations matters and proactively mitigate risks, conducting investigations and partnering with the business as necessary to ensure a fair and compliant workplace
  • Maintain strong partnerships with leaders and cross-functional teams, using influence to drive action and build a Service Ownership culture
  • Partner with HR and business leadership to develop effective workforce plans/strategies and collaborate with talent acquisition to translate the requirements into an executable plan
  • Act as a change agent, supporting reorganization efforts that align with our values and helping teams adapt to new ways of working
  • Function as a thought partner, guiding and coaching management in the delivery of compensation programs like annual salary planning, incentive program nominations, etc.
What we offer
What we offer
  • health, dental, and vision insurance
  • health savings accounts
  • a 401(k) savings plan
  • disability coverage
  • life and accident insurance
  • employee assistance program
  • legal plan
  • discounts on things like home, auto, and pet insurance
  • paid time off
  • paid holidays
  • Fulltime
Read More
Arrow Right

HR Labor Relations Senior Manager, Vice President

The HR Labor Relations Senior Manager, Vice President role is a hybrid, second‑l...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-12+ years of progressive HR experience, with strong exposure to employee relations/labor relations and HR risk, controls, or compliance
  • Proven experience operating in a regulated, complex, or matrixed organization (financial services, multinational, or similarly governed environment preferred)
  • Strong working knowledge of employment law, labor regulations, and employee relations best practices
  • Demonstrated ability to manage high-risk, sensitive, and escalated people matters with sound judgment and professionalism
  • Experience engaging with Compliance, Legal, Internal Audit, Risk, or regulators on HR-related matters is highly desirable
  • Excellent judgment, integrity, and risk awareness
  • Strong stakeholder management and influencing skills, including senior levels
  • Ability to balance employee fairness, legal compliance, and enterprise risk
  • High diligence with strong documentation and governance discipline
  • Clear, confident communicator with the ability to manage complex and sensitive situations
Job Responsibility
Job Responsibility
  • Manage complex employee relations matters, including disciplinary actions disputes, performance management disputes, grievances, and involuntary separations
  • Provide expert advice on labor relations, including union engagement, collective agreements, and negotiations (where applicable)
  • Ensure fair, consistent, and legally compliant application of disciplinary and corrective actions across the organization
  • Partner closely with various extended teams i.e., HR Regulatory controls and compliance, HR controls and compliance, HRP&D, HR COEs, Legal including Company Secretary, Compliance, and business leaders in managing HR governance, controls, risk management, and regulatory compliance
  • Represent HR in escalated employee or labor matters involving regulators, labor authorities, or external counsel, as required
  • Support crisis or high-risk ER cases with potential reputational, regulatory, or litigation impact
  • Strengthen the HR risk and control framework, ensuring alignment with enterprise risk management standards and regulatory expectations
  • Identify, assess, and mitigate HR-related risks, including conduct risk, governance gaps, policy breaches, and control weaknesses
  • Support risk assessments (e.g., RCSA/RIA), issues management, and remediation actions related to HR processes and employee conduct
  • Drive timely closure of audit findings, regulatory observations, CAPs and iCAPs relating to HR, employee relations, or workforce governance
  • Fulltime
Read More
Arrow Right

Senior Associate – Talent Lifecycle Delivery Services - ELMAC Region

In this vital role, you will join the HR Talent Lifecycle Service Delivery team ...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Human Resources, Business Administration, or related field
  • 4-6 years of experience in HR Operations, HR Shared Services, or HR Service Delivery, preferably in a multinational or regional environment
  • Proven experience managing complex HR cases across multiple countries
  • Strong knowledge of Hire-to-Retire (H2R) processes
  • Hands-on experience with Workday and ServiceNow
  • Experience working in a tiered service delivery model is preferred
  • Solid understanding of HR data governance and compliance standards
Job Responsibility
Job Responsibility
  • Manage and resolve complex Tier 1 escalations across the ELMAC region, ensuring timely, accurate, and compliant resolution
  • Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), Payroll, Legal, and local HR teams to resolve cross-functional and multi-country cases
  • Conduct root cause analysis on recurring issues and recommend preventive solutions
  • Support knowledge base updates and training initiatives to reduce future escalations
  • Ensure adherence to SLAs, KPIs, and quality standards
  • Execute and oversee HR transactions across the employee lifecycle, including onboarding, internal mobility, leaves, job changes, data updates, terminations, and offboarding
  • Ensure data accuracy and compliance within Workday and related HR systems
  • Handle sensitive employee cases with discretion and professionalism
  • Ensure consistent application of global process standards while considering local legal and regulatory requirements
  • Act as a key user of Workday and ServiceNow, supporting case management and HR transaction processing
What we offer
What we offer
  • Vast opportunities to learn, develop, and move up and across our global organization
  • Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
  • Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right
New

Head of Sales – GCC Advisory

We are looking for a senior sales leader to drive new sales for our GCC Advisory...
Location
Location
India , Surat, Pune, Bengaluru, Mumbai
Salary
Salary:
Not provided
srkay.com Logo
SRKay Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15–18 years of professional experience, with a substantial portion in consulting sales, advisory, or business development roles
  • Demonstrated track record of selling GCC setup, Global Business Services (GBS), shared services transformation, or related advisory services to senior enterprise buyers
  • Direct experience managing US and/or European client relationships, either from India or with significant time in those markets
  • Prior background in GCC advisory, management consulting, or specialist GCC / location strategy firms is strongly preferred
  • Existing senior relationships with decision-makers in US or European multinationals evaluating India GCC is a significant advantage
  • Strong familiarity with the India GCC ecosystem, Bengaluru market dynamics, talent landscape, and competitive service providers
  • MBA from a reputed institution is preferred
  • Undergraduate degree in Business, Engineering, Economics, or a related field
  • C-Suite Credibility: Engages as a peer with senior executives. Brings a point of view, not just a pitch. Confident in complex, multi-stakeholder environments
  • Consultative Selling: Sells through insight and advisory value. Shapes client thinking before the RFP exists. Wins on the quality of the problem framing, not just the price
Job Responsibility
Job Responsibility
  • Originate new opportunities through senior relationship development, industry events, referral networks, and targeted outreach
  • Lead the full sales cycle from initial conversation through proposal, commercial negotiation, and contract closure
  • Build and maintain a qualified pipeline with sufficient coverage to consistently meet revenue targets
  • Own and deliver an annual revenue target for GCC advisory mandates across US and European client segments
  • Engage at C-suite and senior leadership level and relevant stakeholders as the primary relationship owner
  • Position the firm as a trusted advisor on India (& Malaysia) GCC strategy through consultative engagement well ahead of formal mandates
  • Maintain active senior relationships across a defined portfolio of accounts and prospects in the US and European markets
  • Represent the firm at key industry forums, GCC ecosystem events, and leadership roundtables
  • Maintain a current, well-informed point of view on the India GCC landscape: talent, regulation, location strategy, GBS models, and competitive dynamics
  • Provide structured market feedback to inform service proposition development and positioning
  • Fulltime
Read More
Arrow Right
New

Workplace Relations Opportunities (Senior Workplace Relations Consultant, Workplace Relations Specialist, Senior Workplace Relations Consultant – Enterprise Bargaining)

We are seeking experienced and motivated professionals to join our People and We...
Location
Location
Australia , Statewide (all locations in Tasmania)
Salary
Salary:
114383.00 - 139557.00 AUD / Year
utas.edu.au Logo
University of Tasmania
Expiration Date
July 19, 2026
Flip Icon
Requirements
Requirements
  • Technical expertise in Workplace Relations and Industrial Relations legislation with a broad knowledge base of contemporary HR practices
  • Demonstrated ability to translate employment frameworks, policies and procedures into practical applications
  • Experience managing and coordinating complex projects, preferably within a higher education or large organization
  • Excellent interpersonal skills in liaising with staff at all levels, unions and other third parties, with demonstrated experience negotiating effective outcomes, consultation and facilitation of group discussions
  • Proven ability to represent and advocate before various industrial tribunals and commissions
  • Experience in enterprise bargaining in the Higher Education Sector
  • High level of self-management, including the ability to work under pressure and achieve outcomes
  • Relevant tertiary qualification in Project Management, HR, Business or similar or an equivalent level of experience in large and/or complex organisations
Job Responsibility
Job Responsibility
  • Provide strategic advice on workplace relations across the whole of University
  • Contribute to negotiations for and implementation of the University’s staff agreement
  • Provide expert advice across a broad range of workplace and industrial relations matters, ensuring compliance with relevant legislation, enterprise agreements, and governance frameworks
  • Support leaders and stakeholders with complex case management, contribute to capability uplift across the function, and act as a trusted advisor in a dynamic environment
  • Play a lead role in coordinating and delivering the University’s enterprise bargaining program end-to-end, including preparation, strategy development, negotiations, and implementation of the Staff Agreement
  • Work closely with internal and external stakeholders, including business partners, Legal Services, unions, and employee representatives, while supporting a proactive, people-centred approach to workplace relations
What we offer
What we offer
  • 26 Weeks paid parental leave for primary care givers
  • 17% Superannuation contribution
  • Health and fitness membership options
  • Accommodation and Car Hire discounts
  • Health Insurance and Banking
  • Novated Leasing
Read More
Arrow Right