Senior HR Service Delivery Representative, Wells Fargo

Wells Fargo

Location:
India, Hyderabad

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Human Resources Service Delivery Representative to support delivery of HR products and processes, perform administrative and operational tasks, support performance of less experienced staff, and provide subject matter expertise. This hybrid position also requires flexibility in working hours and attention to detail.

Job Responsibility:

Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
Support performance of less experienced staff and overall effectiveness of team
proactively provide feedback and present ideas for improving or implementing processes and tools within one or more functional areas within HR
Perform complex administrative, transactional, operational, or customer support tasks
Be responsible for complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
Provide subject matter expertise and interpretation of procedures to less experienced staff
Interact with immediate team, internal or external customers, and internal peers outside of work group on wide range of information.

Requirements:

4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of human resources experience, clerical or customer service experience, or a combination of both
Strong analytical skills with high attention to detail and accuracy
Strong communication skills (written and verbal), and able to build strong relationships with internal and external stakeholders
Ability to effectively manage high volume administrative tasks, data entry and high accuracy
Ability to maintain a high degree of confidentiality
Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
Ability to correspond with customers, responding to their questions and concerns with detailed information
Knowledge of HR systems (Workday/ServiceNow) is desirable
Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
Customer service focus with the ability to respond to requests in a timely manner
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Knowledge and understanding of human resources
Provide support (when needed) to a variety of HR activities across various HR functions (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
Strong administrative skills
Strong attention to detail and accuracy skills
Strong organizational, multi-tasking, and prioritizing skills.

Nice to have:

Knowledge of HR systems (Workday/ServiceNow) is desirable
Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups.

What we offer:

Hybrid work schedule
Flexibility to work different shifts (1:30PM-10:30PM IST)
Ability to work on weekends, and/or holidays as needed or scheduled.

Additional Information:

Job Posted:
May 05, 2025

Expiration:
May 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior HR Service Delivery Representative