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Senior HR Service Delivery Consultant

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States, Charlotte, NC

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Category:
Human Resources

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Contract Type:
Employment contract

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Salary:

84000.00 - 149400.00 USD / Year

Job Description:

Wells Fargo is seeking a Senior HR Service Delivery Consultant to join the Wells Fargo Employee Engagement & Service Delivery team. This position will help drive the evolution of our delivery model, processes and technology in our employee service delivery.

Job Responsibility:

  • Participate in low to moderately complex initiatives and identify opportunity for process automation across one or more HR service delivery area
  • Participate in planning and analysis, quality, and process improvement initiatives to drive the evolution of Artificial Intelligence (AI) enabled applications aligned to employee-facing service delivery
  • Review, analyze, and consult on basic business, operational, or technical assignments or challenges that focus on building intelligent, efficient, and user-centric tools to accelerate the work of users in HR Platform Technologies such as Workday, ServiceNow and/or other specialized processes/tools within HR functional areas to assess challenges and improve operational and process efficiency
  • Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise to play a key part in evolving the service delivery model to provide both vertical (product specific) and horizontal (cross product/platform) support
  • Collaborate and consult with functional colleagues, internal partners and stakeholders, including internal or external customers
  • Provide guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes

Requirements:

  • 4+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Experience with HR process design and product management
  • Experience with the ServiceNow HR Service Delivery module
  • Experience with Workday HCM
  • Experience with Service Delivery operations
  • Process design experience
  • Change management experience
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Strong collaboration and partnering skills
  • Ability to interact with all levels of an organization
  • Intelligent Automation experience
  • Solid critical thinking skills
  • Operational knowledge of HR tools, processes, workflows
  • Understanding of HR or similar tools and technology to support, drive and leverage emerging technology trends
  • Experience completing industry research and using the information to develop and recommend approach for WF businesses

Nice to have:

  • Experience with HR process design and product management
  • Experience with the ServiceNow HR Service Delivery module
  • Experience with Workday HCM
  • Experience with Service Delivery operations
  • Process design experience
  • Change management experience
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Strong collaboration and partnering skills
  • Ability to interact with all levels of an organization
  • Intelligent Automation experience
  • Solid critical thinking skills
  • Operational knowledge of HR tools, processes, workflows
  • Understanding of HR or similar tools and technology to support, drive and leverage emerging technology trends
  • Experience completing industry research and using the information to develop and recommend approach for WF businesses
What we offer:
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Additional Information:

Job Posted:
July 02, 2025

Expiration:
July 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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