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Senior HR Ops. Manager

India, Gurugram · Job Posted January 21, 2026
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Job Description

You will lead the India-based Global Services Hub, overseeing Contact Services, Colleague Lifecycle processes, Payroll, and Specialist HR Services. This role drives operational excellence, digital optimisation, and a consistent, high-quality colleague experience. You will collaborate with global leaders, influence service design, and manage a large, diverse team.

Job Responsibility

  • Lead end-to-end HR service delivery and ensure alignment with global service owners
  • Drive efficiency, automation, and continuous improvement
  • Manage and develop a high-performing team
  • Oversee data quality, compliance, and reporting
  • Partner with stakeholders across HR, Digital, and business units
  • Support transformation and change initiatives at scale

Requirements

  • Experience leading large HR service delivery operations (global/offshore preferred)
  • Strong knowledge of HR processes, systems, and data management
  • Proven leadership and people development skills
  • Excellent communication and stakeholder management capabilities
  • Ability to drive change, solve complex issues, and use data for decision-making

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