Senior HR Manager, Data Center Operations Job at Microsoft Corporation (Boydton)

Job Description

Microsoft’s Cloud Operations & Innovation (CO+I) team is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than one billion customers and twenty million businesses in over ninety countries worldwide. And with environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. We are looking for experienced Senior HR Manager, Data Center Operations to directly partner with and support one of our largest and fastest growing datacenter campuses in Boydton, VA. The Boydton metro has a workforce of over 950 employees and growing, keeping operations running 24/7, 365 days a year. The Senior HR manager will be fully dedicated to support Boydton’s datacenter operations leadership, managers and employees, and work directly onsite. This is an exciting opportunity to exercise a broad range of HR skills to support a unique and diverse workforce (datacenter technicians and managers) while scaling through the broader Microsoft HR ecosystem. We are looking for someone who is highly proactive, resilient, and results driven. The right fit is someone who is a collaborator (both with the business and within the HR function), a trusted advisor, and a proactive problem solver who can work autonomously in a fast-paced environment.

Job Responsibility

Through in-person engagement and observation across the workplace and in-person relationship-building, develop clear perspective on local employee and manager experiences, areas of risk, and culture of the local area to provide necessary context and guidance to datacenter (DC) leadership and broader HR team
Create and execute people strategies and programs that create a positive work environment, improve employee engagement, etc., in partnership with metro leadership
Be a trusted, neutral resource to employees and managers in helping them seek out support on HR questions and concerns leveraging Microsoft’s HR operating model
Act as employee advocate by looking beyond process implementation into the lived experiences of employees, managers, and leaders
Provide support to employees and managers on time-sensitive, urgent questions on the spot in accordance with Microsoft policy and process
Be present onsite during some evenings and weekends to connect with employees and managers on evening/night shifts
Partner across the HR model to foster seamless, high-quality delivery of HR services (e.g., onboarding, offboarding, statutory reporting, tracking and reporting)
Champions change management efforts across the metro and fleet, helping employees and leaders navigate change effectively through clear communication, partnership, and workforce-focused execution
Have a regular seat at datacenter leadership and team meetings to partner and provide HR perspective on site strategy, goals, and challenges
Partner with the Boydton metro leadership and HR Business Partner team to develop the broader team’s skills and capabilities, by providing training, coaching, feedback, etc.
Compile, share and leverage insights (anecdotal, case insights, other listening systems) with leadership and partners to propose and develop needed solutions and risk assessment plans
Supports the implementation of interventions to improve leadership and team performance
Design and implement specific manager capability building efforts at the site attune with the different professions, shifts, and needs. Leverage and build upon existing broader manager capability resources and efforts
Identifies and implements people-focused interventions within the metro to strengthen employee engagement, manager effectiveness, and team culture, and scales best practices across the fleet
Partner with CO+I HR Business Partners with various HR projects and initiatives
Collaborate with GTA to support the recruitment and onboarding of the right workforce for the site, and collaborate with the recruiters and broader HR team
Identify opportunities and engages local communities while promoting culture with stakeholders such as professional networks, schools, community-based organizations, etc.
Partners with the leadership team to design and orchestrate crisis management strategy, including emergency responses, disaster recovery, risk management, communications, and business continuity
Ensures assistance for employees by activating the company’s Employee Assistance Programs (EAPs) and employee well-being programs, during and after a crisis
Maintain contemporary knowledge of laws, regulations, standards, emerging trends that may affect Human Resources (HR) policies and execution of these (e.g., legal signatories, court representation, health and safety, benefits, local documentation requirements)
Ensure compliance with applicable labor laws and regulatory environment. Provides information on questions from leadership
Own and manage labor relations activities for the business, partnering with leaders and employee representation stakeholders to support compliance with formal labor agreements, resolve workforce issues, and maintain effective labor‑management relationships
Facilitates the localization/update of policies and procedures related to managed projects and programs by analyzing trends and making recommendations to HR Business Partners
may manage and initiate the updates to policies (e.g., benefits-related) in collaboration with peer HR disciplines

Requirements

Bachelor's Degree in Human Resources (HR), Legal, Business, Psychology, or related field AND 7+ years experience with HR or related experience (e.g., hiring, training, performance management) involving applicable employment laws and policies OR equivalent experience
3+ years' experience in large-scale (500+ employees), frontline or operational environments OR equivalent experience
3+ years' experience partnering with senior stakeholders OR equivalent experience
Master's Degree in Human Resources (HR), Legal, Business, Psychology, or related field
Human Resources Professional Certification (e.g., PHR, SPHR, SHRM)
5+ years of experience partnering with a wide network of clients and across Human Resources to deliver effective business solutions
Experience working in a production, mission-critical 24/7 environment (such as manufacturing, warehouse, retail, military, physical operations in an IT and/or critical environment infrastructure)
General knowledge of employment and labor laws in the US
Demonstrated ability to build and maintain strong relationships with employees at all levels of the organization
Experience with facilitating and supporting change management initiatives
Excellent communication and interpersonal skills
Ability to handle sensitive information confidentially
Organizational and time-management skills

Nice to have

Master's Degree in Human Resources (HR), Legal, Business, Psychology, or related field
Human Resources Professional Certification (e.g., PHR, SPHR, SHRM)
5+ years of experience partnering with a wide network of clients and across Human Resources to deliver effective business solutions
Experience working in a production, mission-critical 24/7 environment (such as manufacturing, warehouse, retail, military, physical operations in an IT and/or critical environment infrastructure)
General knowledge of employment and labor laws in the US
Demonstrated ability to build and maintain strong relationships with employees at all levels of the organization
Experience with facilitating and supporting change management initiatives
Excellent communication and interpersonal skills
Ability to handle sensitive information confidentially
Organizational and time-management skills

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Senior HR Manager, Data Center Operations

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