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Senior Housing Support

United Kingdom, Bedford Employment contract 15.58 GBP / Hour · Job Posted June 09, 2026
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Job Description

ExtraCare Charitable Trust are recruiting for a Senior Housing Support at Wixams Retirement Village in Bedford. Are you looking for a role where you can apply your previous housing experience or if you have experience managing a small team, understand the challenges that our residents face regarding housing related issues, and you have the ability to provide comprehensive support and guidance then we would like to hear from you. We are currently looking to recruit a dedicated Senior Housing Support to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bedford.

Job Responsibility

  • Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
  • Provide information, support and advice to residents and help resolve low level neighbour issues
  • Check that residents are safe and that the building and the grounds are secure
  • Ensure that repairs are completed and health & safety checks are carried out
  • Manage Housing Support Assistants and Reception, ensuring appropriate coverage
  • Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running
  • Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
  • Adhere to legal and regulatory requirements for our housing and care obligations

Requirements

  • Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
  • Excellent communication skills
  • Experience of managing or supervising staff
  • CIH Level 2 Certificate in Housing Practice, or willing to work towards

What we offer

  • 33 Days Annual Leave (FTE) Pro Rata for Part Time
  • Enhanced Maternity & Paternity allowance
  • Enhanced employer pension contribution
  • Eligible for Blue Light Card discounts
  • Attendance Reward
  • Free Life Insurance
  • Buy And Sell Holiday
  • Cycle2work Scheme
  • Employee Assistance Program
  • Free Use of Onsite Gym
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