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ExtraCare Charitable Trust are recruiting for a Senior Housing Support Assistant at Wixams Retirement Village in Bedford. We are currently looking to recruit a dedicated Senior Housing Support Assistant to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bedford.
Job Responsibility:
Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
Provide information, support and advice to residents and help resolve low level neighbour issues
Check that residents are safe and that the building and the grounds are secure
Ensure that repairs are completed and health & safety checks are carried out
Manage Housing Support Assistants and aim to ensure appropriate coverage
Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running
Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
Adhere to legal and regulatory requirements for our housing and care obligations
Requirements:
Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
Excellent communication skills
Experience of managing or supervising staff
CIH Level 2 Certificate in Housing Practice, or willing to work towards