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Senior Housing Support Assistant

United Kingdom, Bedford 26224.00 GBP / Year · Job Posted March 21, 2026
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Job Description

ExtraCare Charitable Trust are recruiting for a Senior Housing Support Assistant at Wixams Retirement Village in Bedford. We are currently looking to recruit a dedicated Senior Housing Support Assistant to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bedford.

Job Responsibility

  • Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
  • Provide information, support and advice to residents and help resolve low level neighbour issues
  • Check that residents are safe and that the building and the grounds are secure
  • Ensure that repairs are completed and health & safety checks are carried out
  • Manage Housing Support Assistants and aim to ensure appropriate coverage
  • Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running
  • Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
  • Adhere to legal and regulatory requirements for our housing and care obligations

Requirements

  • Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
  • Excellent communication skills
  • Experience of managing or supervising staff
  • CIH Level 2 Certificate in Housing Practice, or willing to work towards

What we offer

  • 33 Days Annual Leave (FTE) Pro Rata for Part Time
  • Enhanced Maternity & Paternity allowance
  • Enhanced employer pension contribution
  • Eligible for Blue Light Card discounts
  • Attendance Reward
  • Free Life Insurance
  • Buy And Sell Holiday
  • Cycle2work Scheme
  • Employee Assistance Program
  • Free Use of Onsite Gym
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