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Hyde is looking for a Senior Housing Portfolio Manager to lead the operational delivery of a prestigious institutional client’s affordable homes portfolio. This is a senior, high-profile role where you’ll oversee national management contracts, ensuring customers and leaseholders receive exceptional, compliant, and customer-focused services. You’ll work closely with Hyde Management Services and act as the trusted advisor to the business, driving governance, performance oversight, and reporting. From monitoring KPIs to ensuring regulatory compliance, you’ll make sure services are delivered efficiently, financial targets are met, and customers thrive in safe, well-managed homes.
Job Responsibility:
Oversee an institutional client housing contract, ensuring it meets customer, regulatory and financial requirements
Maintain a performance framework and provide clear reports for senior leaders
Coordinate support services and update stakeholders on relevant policy or legislation changes
Act as senior escalation point for service issues and lead customer/stakeholder communications
Strengthen customer insight and ensure smooth, compliant onboarding of new homes
Ensure compliance with legislation, regulatory standards and Health & Safety requirements
Maintain strong risk, governance and compliance controls
Keep performance, property and customer data accurate and use insights to drive improvement
Produce reliable reporting tools and review performance to support continuous improvement
Support financial objectives, assist with budgeting, identify efficiencies and ensure accurate records for sound financial decisions
Requirements:
Previous experience in a similar role, managing a housing contract, ideally within a corporate environment
Experience managing major housing or property‑related contracts on behalf of corporate clients
Strong understanding of KPIs, contractual obligations, and regulatory compliance
Ability to lead performance frameworks, identify trends, and implement improvements
Exceptional stakeholder management skills and experience reporting to senior boards
Previous experience of managing large private sector housing contracts