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YMCA Norfolk Logo YMCA Norfolk · Public Sector

Senior Housing Engagement Worker

United Kingdom, Norwich 29172.00 GBP / Year · Job Posted June 03, 2026
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Job Description

This is a dynamic, hands-on leadership role combining frontline support with service development. At YMCA Norfolk we are hope filled, inspiring and empowering. We aim to offer meaningful opportunities to make a difference in the lives of young people. We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people within our community.

Job Responsibility

  • Deliver tailored, person-centred support plans
  • Help residents build life skills like budgeting, cooking, and managing a home
  • Guide young people towards independence and positive life outcomes
  • Recruit, assess and onboard new hosts
  • Deliver training and ongoing support to ensure high-quality placements
  • Build strong, collaborative relationships between hosts and young people
  • Line manage staff and support their development
  • Work with external agencies to deliver workshops, training and opportunities
  • Promote the scheme across communities to grow the network of hosts
  • Monitor outcomes and drive continuous improvement
  • Promote safeguarding, inclusion, and best practice at all times
  • Ensure services remain compliant, safe, and impactful

Requirements

  • Experience supporting vulnerable young people in housing or similar settings
  • Strong skills in risk assessment, support planning, and communication
  • Experience leading or managing others
  • Knowledge of safeguarding, housing legislation, and tenancy management
  • A full driving licence and access to a vehicle

Nice to have

  • Experience working with volunteers or placement providers
  • Background in community outreach or partnership working
  • Knowledge of welfare benefits and housing systems

What we offer

  • Health Care Plan
  • 34 days (pro rata) per annum inclusive of Bank and Public Holidays
  • An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
  • Access to contributory stakeholder pension scheme after 3 months
  • Health and wellbeing events and activities
  • Family friendly policies
  • In service training opportunities and bursaries investing in your development
  • Annual staff day and staff awards to celebrate our successes
  • Death in service benefit of 2 x annual salary
  • Regular line management and support
  • Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery
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