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Senior Housing Engagement Support Worker

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YMCA Norfolk

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Location:
United Kingdom , Norwich

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Category:
-

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Contract Type:
Not provided

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Salary:

28002.00 GBP / Year
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Job Description:

Are you ready to join the exciting expansion of a vital housing initiative that supports young people across Norfolk? YMCA Norfolk is expanding its Supported Lodgings programme—a vital housing initiative that offers safe, nurturing homes for young people aged 16–25.This project is now entering an exciting new phase of growth. We’re investing in a stronger, more connected network of hosts and support staff, and this role is central to making that vision a reality. We’re looking for a dynamic and compassionate Senior Housing Engagement Worker to take the lead in delivering high-quality support to young people aged 16–25 living with Supported Lodgings hosts. This is a unique opportunity to help shape the future of the service, working closely with hosts, residents, and external agencies to create safe, nurturing environments where young people can thrive.

Job Responsibility:

  • Lead the recruitment, onboarding and retention of Supported Lodgings Providers
  • Deliver tailored support plans and life skills development for young people
  • Provide training, guidance and regular communication to hosts
  • Coordinate workshops, events and outreach to promote independence and personal growth
  • Supervise a small team and contribute to wider housing service goals

Requirements:

  • Experience working in housing or support services with vulnerable young people
  • Strong communication and outreach skills, including the ability to engage with diverse communities
  • Knowledge of housing legislation, safeguarding frameworks, and tenancy management
  • Ability to assess needs and risks, and develop effective support plans
  • Confidence in leading others, managing performance, and promoting best practice
  • A Level 3 qualification in Housing (or willingness to work towards it)
  • Full driving licence and access to transport
  • A commitment to YMCA Norfolk’s values and inclusive ethos
What we offer:
  • Health Care Plan
  • 34 days (pro rata) per annum inclusive of Bank and Public Holidays
  • An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
  • Access to contributory stakeholder pension scheme after 3 months
  • Health and wellbeing events and activities
  • Family friendly policies
  • In service training opportunities and bursaries investing in your development
  • Annual staff day and staff awards to celebrate our successes
  • Death in service benefit of 2 x annual salary
  • Regular line management and support
  • Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery

Additional Information:

Job Posted:
January 08, 2026

Expiration:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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