Senior Housekeeping Supervisor Job at Marriott Bonvoy (London)

Job Description

The Senior Housekeeper plays a key leadership role within the housekeeping department, supporting the Executive Housekeeper in managing daily operations and ensuring the highest standards of cleanliness, hygiene, and presentation across guest rooms, public areas, and back-of-house spaces. This role involves supervising staff, coordinating schedules, conducting inspections, and maintaining inventory control. The Senior Housekeeper also contributes to training, performance management, and continuous improvement initiatives, while ensuring compliance with health and safety regulations. With a strong focus on guest satisfaction and team development, the Senior Housekeeper helps drive operational excellence and a positive working environment.

Job Responsibility

Assist the Executive Housekeeper in managing the housekeeping team, including room attendants, public area cleaners, and laundry staff
Oversee the daily operations of the housekeeping department, ensuring efficient workflow and high productivity
Assist in creating and managing the housekeeping staff schedule, ensuring adequate coverage during peak periods while controlling labour costs
Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Head Housekeeper
Participate in the recruitment and onboarding of new housekeeping team members
Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards
Motivate and mentor the housekeeping team, fostering a positive and professional work environment
Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation
Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure they meet the property's high standards of cleanliness and presentation
Address and resolve any deficiencies or issues related to housekeeping standards promptly and effectively
Develop and implement cleaning procedures and protocols
Conduct quality control checks to ensure work meets established standards
Assist in managing the inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and cost control
Coordinate with suppliers to ensure timely delivery of quality products and maintain strong vendor relationships
Monitor and manage the use of chemicals and cleaning equipment, ensuring they are used safely and efficiently
Prepare reports and documentation related to housekeeping operations, inventory, and staff performance
Address guest inquiries, requests, and complaints related to housekeeping services in a timely and professional manner
Coordinate with the front desk and guest services teams to ensure special guest preferences and VIP arrangements are fulfilled
Address maintenance issues and report to the maintenance department
Monitor and ensure compliance with occupational health and safety standards
Perform administrative tasks as required
Collaborate with other departments to ensure facilities are maintained to high standards
Consistently strive to delight guests and hotel clients
Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness and disinfection are met
Accept responsibility and follow instructions from the General Manager
Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
Arrange department purchasing and take responsibility for the quality and the cost
Maintain consistent, accurate stock records
Contribute to on all remodelling and renovation projects
Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues
Oversee operation of Laundry/Valet and Uniform Room
Coordinate preventative maintenance programs with the Maintenance Manager
Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
Oversee department recruitment and training
Conduct regular Housekeeping Meetings to keep Team informed of policies and procedures, special events, further improvement plans and guest comments
Participate in HOD meetings in the absence of Executive Housekeeper and contribute to strategic planning and continuous improvement initiatives
Keep informed with the housekeeping standards of competitor hotels
Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
Ensure all housekeeping activities comply with health, safety, and hygiene regulations, including proper handling and storage of cleaning chemicals
Conduct regular safety inspections and training sessions to maintain a safe working environment
Have ultimate responsibility and accountability along with the Executive Housekeeper for Health & Safety training of all department Colleagues and for the overall accident record of the department
Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents

Requirements

Assist the Executive Housekeeper in managing the housekeeping team, including room attendants, public area cleaners, and laundry staff
Oversee the daily operations of the housekeeping department, ensuring efficient workflow and high productivity
Assist in creating and managing the housekeeping staff schedule, ensuring adequate coverage during peak periods while controlling labour costs
Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Head Housekeeper
Participate in the recruitment and onboarding of new housekeeping team members
Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards
Motivate and mentor the housekeeping team, fostering a positive and professional work environment
Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation
Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure they meet the property's high standards of cleanliness and presentation
Address and resolve any deficiencies or issues related to housekeeping standards promptly and effectively
Develop and implement cleaning procedures and protocols
Conduct quality control checks to ensure work meets established standards
Assist in managing the inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and cost control
Coordinate with suppliers to ensure timely delivery of quality products and maintain strong vendor relationships
Monitor and manage the use of chemicals and cleaning equipment, ensuring they are used safely and efficiently
Prepare reports and documentation related to housekeeping operations, inventory, and staff performance
Address guest inquiries, requests, and complaints related to housekeeping services in a timely and professional manner
Coordinate with the front desk and guest services teams to ensure special guest preferences and VIP arrangements are fulfilled
Address maintenance issues and report to the maintenance department
Monitor and ensure compliance with occupational health and safety standards
Perform administrative tasks as required
Collaborate with other departments to ensure facilities are maintained to high standards
Consistently strive to delight guests and hotel clients
Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness and disinfection are met
Accept responsibility and follow instructions from the General Manager
Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
Arrange department purchasing and take responsibility for the quality and the cost
Maintain consistent, accurate stock records
Contribute to on all remodelling and renovation projects
Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues
Oversee operation of Laundry/Valet and Uniform Room
Coordinate preventative maintenance programs with the Maintenance Manager
Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
Oversee department recruitment and training
Conduct regular Housekeeping Meetings to keep Team informed of policies and procedures, special events, further improvement plans and guest comments
Participate in HOD meetings in the absence of Executive Housekeeper and contribute to strategic planning and continuous improvement initiatives
Keep informed with the housekeeping standards of competitor hotels
Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
Ensure all housekeeping activities comply with health, safety, and hygiene regulations, including proper handling and storage of cleaning chemicals
Conduct regular safety inspections and training sessions to maintain a safe working environment
Have ultimate responsibility and accountability along with the Executive Housekeeper for Health & Safety training of all department Colleagues and for the overall accident record of the department
Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents

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