Senior Housekeeper Maternity Cover Job at Marriott Bonvoy (London)

Job Description

We are hiring for a Senior Housekeeper Maternity Cover. Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair. Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Responsibility

Assisting in Managing Housekeeping Operations and Budgets
Assists in all lost and found procedures
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Works effectively with the Engineering department on guest room maintenance needs
Understands and complies with loss prevention policies and procedures
Ensures all employees have proper supplies, equipment and uniforms
Assists in supervising an effective inspection program for all guestrooms and public space
Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary
Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager
Observes service behaviors of employees and provides feedback to individuals
continuously strives to improve service performance
Ensuring Exceptional Customer Service
Handles guest problems and complaints seeking assistance from supervisor as necessary
Assists in the review of comment cards and guest satisfaction results with employees
Sets a positive example for guest relations

Requirements

Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable
Works with employees to clean and maintain guestrooms and public space
Completes inspections and holds people accountable for corrective action
Assists in ensuring guest and employee satisfaction while maintaining the operating budget
Assists in all lost and found procedures
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Works effectively with the Engineering department on guest room maintenance needs
Understands and complies with loss prevention policies and procedures
Ensures all employees have proper supplies, equipment and uniforms
Assists in supervising an effective inspection program for all guestrooms and public space
Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary
Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager
Observes service behaviors of employees and provides feedback to individuals
continuously strives to improve service performance

What we offer

National and internal promotion opportunities
World class training and development programmes
Work alongside award winning, experienced hospitality professionals
Discounted room nights & food and beverage
Complimentary laundry
Free meals on duty
Access to fabulous and flexible benefits
Eligible for Service Charge

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Senior Housekeeper Maternity Cover

Job Description

Job Responsibility

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