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Senior Host Communications Strategy Lead

airbnb.com Logo

Airbnb

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Location:
United States

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Category:
-

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Contract Type:
Not provided

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Salary:

196000.00 - 245000.00 USD / Year

Job Description:

The Senior Host Communications Strategy Lead will drive communications and go-to-market strategies for global host-facing campaigns. This role will be responsible for partnering with key product, policy, platform, customer service (CS), and regional teams to oversee communications and campaigns targeted at Airbnb’s community of hosts worldwide. The role will serve as a champion for the host perspective inside Airbnb and will help internal teams effectively message new product features and policy decisions to our host audience.

Job Responsibility:

  • Own positioning and launch communications plans for new features, products and corporate/community updates
  • Establish engagement and business goals for key announcements and campaigns
  • Work with analysts and data scientists to develop KPI and measurement frameworks
  • Develop campaigns, draft messaging frameworks and positioning decks, and oversee communications execution
  • Identify key audiences and segments to focus on, and build plans that support these goals
  • Work in partnership with owned one-way and two-way channel owners to define editorial approach and messaging, then manage campaign-related feedback to the business
  • Develop proactive and reactive communications plans
  • Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics
  • Partner with the ops team to manage & distribute sentiment dashboards
  • Champion the community and user in all decisions
  • Oversee creative collaboration between product design, content strategy, community and marketing teams
  • Serve as both an individual contributor and a cross functional leader

Requirements:

  • 12+ years experience in marketing or communications, at a world class tech company or startup
  • Experience in platform or community-driven businesses is a plus
  • Best-in-class verbal and written communicator
  • Strong writing background and editorial acumen a must
  • Ability to translate complicated product features and complex community policies into clear, compelling narratives
  • Ability to lead and drive initiatives across a matrixed organization, solve problems and influence cross-functional teams
  • Experience managing through cross-functional teams
  • Versed in product strategy, design and development principles and processes
  • Managed creative agencies and led creative production
  • Conducted, synthesized and applied user insights, research and testing to marketing strategy
  • Passion for Airbnb
  • Airbnb host preferred

Nice to have:

  • Experience in platform or community-driven businesses
  • Airbnb host
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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