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The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping, and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Senior Holiday Homes Administrator within our Club Operations team. The successful candidate will provide high‑level administrative and contractual support for the Holiday Homes function. Supporting the growth and development of Club Caravan Holiday Home products and services to achieve high customer satisfaction and optimum profit.
Job Responsibility:
Prepare, review, and administer sales and License agreements for the sale and renewal of caravan holiday homes, ensuring all documentation is accurate and compliant and returned within required timeframes
Liaise with new property owners to ensure timely and accurate contract completion and closure
Ensure all payments are received and confirmed with Buyer/Seller
Ensure Proceed forms are raised and processed with finance ensuring high level of accuracy and attention to detail
Collate and verify meter readings, providing precise information to the Finance team to support correct utility billing for holiday homeowners
Maintain and update the CHH owner database, ensuring all records are current and accurate
Build and sustain consistent communication with holiday homeowners, offering ongoing support, guidance and resolution whilst ensuring a high-level guest experience and issue resolution
Monitor and respond to all correspondence received via the CHH inbox, ensuring queries are handled promptly and effectively and within SLAS
Provide support and updates to the Site Network and Network Performance Managers as required
Prepare regular reports and updates for Operations Managers, P&D, Customer Services, and the Network Performance team
Prepare and issue annual site fee communications to Holiday Homeowners
Prepare Direct Debit schedule and correspondence for Site Fees
The main point of contact for Carvan Holiday homeowners and all GFH stakeholders
Maintain organised and audit‑ready financial and contractual records, supporting compliance and internal controls
Act as a key point of contact between legal, compliance, sales, and operational teams, ensuring smooth information flow and issue resolution
Support operational teams as required during busy periods to maintain service standards
Requirements:
Educated to GCSE level with passes in English and Maths
Additional qualifications in administration or legal studies
Strong written and verbal communication skills
Competent with Microsoft packages
Excellent customer facing and interpersonal skills
Able to prioritise time and tasks while meeting agreed deadlines
High level of accuracy and attention to detail, particularly when handling legal documents and financial information
Confident in liaising with legal advisors, property owners, and internal stakeholders to progress contracts and resolve queries
Skilled in preparing reports, updates, and documentation for senior managers and stakeholders
What we offer:
28 days annual leave plus bank holidays and holiday purchase scheme
10% pension (5% / 5%)
3 x salary life assurance
an employee assistance programme
free staff membership for discounts on our Club sites and with our retail partners